Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
The Operations Manager is responsible for overseeing the entire operational management system within the organization. This role involves developing and implementing operational policies and procedures, managing a team of operational professionals, and ensuring that operations meet or exceed customer expectations. The Operations Manager conducts regular audits, reviews operational performance data, and collaborates with other departments to drive continuous improvement initiatives. Key responsibilities include managing operational documentation, ensuring compliance with industry standards and regulations, and reporting on operational performance to senior leadership.
Responsibilities:
Strategic Planning
Create and implement long-term business strategies
Develop and monitor budgets and financial plans
Analyze market trends and make recommendations for improvement
Project Management
Oversee project timelines and ensure deadlines are met
Coordinate with different departments to ensure smooth project execution
Identify and resolve any project issues or conflicts
Quality Control
Develop and enforce quality control procedures
Conduct regular audits to ensure compliance with standards
Address any quality issues and implement corrective actions
Risk Management
Identify potential risks and develop contingency plans
Ensure compliance with health and safety regulations
Monitor and address any legal or regulatory issues
Customer Service
Develop and maintain positive relationships with clients
Address any customer complaints or concerns
Implement strategies to improve customer satisfaction
Data Analysis and Reporting
Track and analyze key performance indicators
Generate reports on operations and present to upper management
Use data to identify areas for improvement and make recommendations.
Team Management:
Lead and manage a team, providing guidance, feedback, and support.
Set goals and KPIs for team members and monitor performance.
Foster a positive and collaborative work environment.
Develop and implement training programs to keep team members updated on trends and strategies.
High Impact Behaviors:
Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organizations vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders interests.
Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.
Qualifications:
Bachelors degree, or related field, with at least 5 years experience., with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
Strong problem-solving and analytical skills to identify issues and develop effective solutions.
Excellent verbal and written communication skills to report findings and make recommendations.
Strong analytical skills to interpret complex data and translate it into actionable insights.
Proficiency in data analysis tools and software, such as Excel, Google Analytics, and various CRM platforms.
Excellent written and verbal communication skills, with the ability to present findings clearly and persuasively.
A strategic thinker with a test and learn approach to marketing efforts and process improvements.
Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adapt as needed.
End-to-end Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results.
Salary range:
$107,100.00 - $192,800.00
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation