Customer Service Representative (CSR)

job
  • Realm Health
Job Summary
Location
Dallas ,TX
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
06 Feb 2025
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Job Description

Why Realm Health?
We are the fastest growing affordable healthcare solution servicing America’s transportation industry.

It's our promise! Realm Health delivers easy-to-access and truly affordable healthcare on your terms. Our Plans provide customizable designs that are guaranteed issue, low premiums, 24/7/365 access to quality care, and a dedicated team of professionals to help ensure you are meeting your healthcare goals.

We are looking for a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Job Type: Full-time, Part-time, Temporary, intern, Per Diem, Contract

Pay: $28.00 - $42.00 per hour

Expected hours: 20-40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: Remote

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