Why You’ll Love this Veterinary Front Office Receptionist Job!

Are you passionate about animals and helping others? Are you organized and friendly? If so, our Veterinary Front Office Receptionist / Customer Service Representative role may be perfect for you!

At Palisades Veterinary Hospital, an EverVet Partner, you'll join a dedicated community committed to making a real difference for pets and their owners. Our ideal Front Office Receptionist / Customer Service Representative is compassionate, warm, and efficient, capable of handling emotional situations and respecting confidentiality.

If this opportunity aligns with your skills and values, apply for our Veterinary Front Office Receptionist / Customer Service Representative position today!

Pay Range: $17-$21 / based on experience.

Benefits:
Paid Time Off
Medical, Dental, Vision with a Health Savings Account*
Employee Assistant Program available 24 hours a day, 7 days a week*
Supplemental Life Insurance & AD&D Insurance*
401K Plan with Generous Employer Match
Maternity Leave *
Bereavement Leave
Life, Short Term, & Disability Insurance*
Discount Programs
Discounted Veterinary Care
On-Demand Pay Options
Referral Bonus
Career Enhancement Benefits:

The opportunity for full tuition payment to attend Penn Foster's veterinary technician program*
Access to Zoetis Clinical & Professional Program and Events
Access to a multitude of VMG resources

*Indicates eligibility for Full-Time positions only

Job Responsibilities
Manage and oversee waiting room- greet entrants, interact with waiting clients, manage client complaints
Prepare invoices and estimates
Take payments and print receipts
Take digital photos of patients and send them along for use in FB
Maintain the printers, paper stock and toner cartridges
Manage and monitor Demandforce activities (appointment requests)
Manage InTouch Mobile text reminders
Monitor Facebook activities
Take phone messages and monitor the prescription/food order extension
Enter new clients/patients into the database and add scanned documents to patient histories
Explain CareCredit and guide clients through the process
Understand account payable and monthly statements
Manage end-of-day accounting
Call in written prescriptions to a pharmacy
Complete all relevant medical records entries for patients for which you’re responsible
Assist in stocking exam rooms/treatment/surgery/radiology rooms as necessary
Help monitor inventory, rotation and expiration dates and report needs as requested
Assist in ordering of food/supplies/medications as requested
Assist in maintenance of areas both inside and outside of hospital (floors, walks, parking, runs, etc.)
Required Skills and Qualifications
High School Diploma, GED, or suitable equivalent
At least one year experience preferred
Strong customer service skills
Ability to communicate effectively
Ability to lift up to 50 pounds
Basic math and writing skills
Basic understanding of the work we do/love animals
Be able to use and understand basic medical terms
Understanding of vaccinations, basic laboratory tests, common diseases and pet behavior
Knowledge of computer software (Infinity and Office programs)