POSITION OVERVIEW

The Food & Beverage Manager at The Langham, Boston plays a key leadership role in ensuring exceptional guest experiences across all dining outlets. This position demands a strong grasp of luxury service standards, operational excellence, and financial acumen to uphold the prestige of The Langham brand. The ideal candidate is a dedicated hospitality professional with a passion for guest satisfaction, team development, and innovation in food and beverage operations. They lead by example, ensuring that every interaction reflects the elegance, sophistication, and personalized service expected in a luxury setting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver exceptional service that upholds Forbes and AAA-Diamond standards, ensuring each guest enjoys a seamless and personalized dining experience.
• Proactively anticipate guest needs and preferences to enhance guest satisfaction and loyalty.
• Engage directly with guests, addressing concerns promptly and professionally, ensuring service recovery aligns with brand expectations.
• Supervise daily floor operations, maintaining an active presence during peak service hours.
• Support VIP guest recognition by coordinating special touches and unique dining experiences.
• Oversee the daily operations of all F&B outlets, ensuring smooth service flow, quality control, and adherence to brand standards.
• Monitor service efficiency and address bottlenecks in real-time to enhance productivity and guest satisfaction.
• Support revenue-generating initiatives by executing up-selling techniques, menu promotions, and guest engagement programs.
• Maintain compliance with health, safety, and sanitation regulations, ensuring all operations meet or exceed local and brand requirements.
• Assist in managing inventories, approving requisitions, and working with procurement to ensure optimal stock levels and minimal waste.
• Lead and supervise front-of-house teams, ensuring staff are well-trained in service excellence, menu knowledge, and hospitality standards.
• Conduct pre-shift meetings to align staff on daily priorities, service expectations, and operational goals.
• Provide on-the-floor coaching, performance feedback, and real-time corrective action to improve team performance.
• Facilitate training programs in collaboration with senior leadership to ensure consistent service excellence.
• Foster a positive and collaborative work environment, encouraging teamwork, accountability, and professional growth.
• Assist in payroll preparation, staff scheduling, and labor forecasting, ensuring operational efficiency and labor cost management.
• Support in conducting departmental meetings to align teams with service goals, procedural updates, and performance reviews.
• Ensure POS systems and menu pricing are accurately updated and reflect any seasonal or operational changes.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• 85% floor management, ensuring real-time guest interactions, operational oversight, and seamless service execution.
• 15% administrative duties, including reporting, forecasting, scheduling, and team development.
• Ability to stand, walk, and move swiftly for extended periods in a fast-paced luxury environment.
• Must be able to lift and carry up to 25 lbs. as needed.
• Flexible schedule required, including evenings, weekends, and holidays, based on business needs.

SKILLS & QUALIFICATIONS

• Experience: Minimum 2 years in a leadership role within luxury hospitality, fine dining, or a Forbes Four- or Five-Star hotel environment.
• Education: Bachelor’s degree in Hospitality, Business, or a related field preferred.
• Certifications: ServSafe, TIPS, or equivalent alcohol service certification required.
• Leadership: Proven ability to inspire, develop, and manage teams with a hands-on, guest-focused leadership style.