Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:Process Owner that is responsible for ongoing management of one or more client engagement processes as well as providing business support to enterprise-wide initiatives that transform tools and processes to drive revenue, performance, and risk mitigation. Work closely with Performance Execution, Technology, Marketing and Support teams to drive strategy and integrate delivery to ensure the client is at the forefront of decisions in the achievement of goals. Drives decisions, including process changes, based on performance metrics, VOA/VOC feedback and data analytics. Could be responsible for training and developing teammates.Specific Responsibilities:Working with key stakeholders across marketing, technology and field execution teams to establish implementation plans for outreach campaigns.Serve as Process Owner for one or more Financial Center Client Engagement Processes, identifying opportunities for improvements with the goal of driving performance, gaining efficiencies and reducing risks.Partner with Legal, Risk and Compliance as well as Business Controls partners to conduct risk assessments and identify mitigations, coordinate and execute governance stakeholder reviews and approvals.Represent the Financial Center Client Engagement Process team in discussions with business leaders and support partners.Evaluate program performance, proactively identify opportunities for enhancement, and design and implement solutions.Required Skills:5+ years of Process Design, Program Management, Product Management or related experience.Business acumen (Financial Center Client Engagement Processes) with proven ability to leverage expertise with credibility and impact.Strong written and oral communication skills, including ability to influence partners and drive consensus.Leadership skills and proven experience leading projects with multiple stakeholders and maintaining strong relationships across the organization.Excellent project management & solution development skills.Exceptional proficiency with Microsoft PowerPoint.Comfortable presenting to and interacting with leadership at all levels.Comfortable working in a fast-paced, collaborative environment with flexibility to addressing evolving client needs.Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.Shift: 1st shift (United States of America)Hours Per Week: 40Pay Transparency details:Pay range $72,100.00 - $114,400.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.#J-18808-Ljbffr