Job Description Job Description Job title: Customer Service Representative IILocation: Franklin, MA 02038Duration: 12 months contractShift: Hours: M-F 7-4pm ESTPay rate: $20.50/hourSummary:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.Customer service agents may be inbound, outbound or a combination of both.Job Responsibilities:Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Refer unresolved customer grievances to designated departments for further investigation.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Skills:Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.Ability to work independently and manage one’s time.Ability to accurately document and record customer/client information.Previous experience with computer applications, such as Microsoft Word and PowerPoint.Education/Experience:High school diploma or GED preferred.2-4 years customer service-related experience required.Benefits Disclosure:“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”Company Description As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.Equal Employment Opportunity StatementAs a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts. Company Description As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.Equal Employment Opportunity StatementAs a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.