Job Description Job Description About Us: Marian Farms, Inc. is a dynamic and forward-thinking agricultural company dedicated to delivering exceptional products and services to our clients. We pride ourselves on our commitment to innovation, excellence, and customer satisfaction.Position Overview: We are seeking a motivated and detail-oriented Customer Service and Administration Specialist to join our team in our Peat Company division.This role is a unique blend of customer service and administrative responsibilities, designed to ensure smooth operations and exceptional client interactions.Key Responsibilities:Customer Service:Act as the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and services.Maintain a positive, empathetic, and professional attitude toward customers at all times.Handle customer complaints and escalations with effective problem-solving skills and a solutions-oriented approach.Process orders, returns, and exchanges accurately and efficiently.Follow up with customers to ensure satisfaction and gather feedback for continuous improvement.Administration:Perform general administrative tasks such as data entry, file management, and maintaining records.Assist in scheduling meetings, managing calendars, and coordinating travel arrangements for staff.Prepare and process invoices, purchase orders, and other financial documentation.Support various departments with administrative tasks and project coordination as needed.Maintain office supplies inventory and place orders when necessary.Qualifications:High school diploma or equivalent; additional qualifications in office administration or customer service are a plus.Proven experience in a customer service role, with a strong track record of handling customer interactions professionally.Previous administrative experience preferred, with proficiency in office software (e.g., Microsoft Office Suite, Google Workspace).Excellent communication skills, both written and verbal, with a keen attention to detail.Strong organizational skills and the ability to multitask effectively in a fast-paced environment.Ability to work independently as well as part of a team, demonstrating a proactive and positive attitude.Benefits:Competitive pay.Health, dental, and vision insurance.Paid time off and holidays.Friendly and supportive work environment.How to Apply:Interested candidates should submit their resume and a cover letter outlining their relevant experience and qualifications. Please include “Customer Service and Administration Specialist” in the subject line of your email.Marian Farms, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Company Description Agriculture - Wholesale Container Tree Farm and Potting Soil Business Company Description Agriculture - Wholesale Container Tree Farm and Potting Soil Business