Job Description Job Description If your Customer Service skills stand out far above the rest, we have the challenging and rewarding position you've been seeking.Imprimus Labels and Packaging is a well-established, highly reputable leader in the printing industry. With seven manufacturing plants in California, Ohio, Tennessee, and Texas, we produce top-quality printed products for the demanding cosmetics, personal health care, beverage, food, and dietary supplements markets.We are passionate about our employees' development and success and encourage them to make a difference. Our Core Values play a meaningful role in our employees' lives.Key Accountabilities:Be a "Customer Experience Owner." Strive to deliver excellent service and build customer loyalty through consistent, effective communication with customers, sales & production, andather & document comprehensive customer specifications and promptly communicate them to appropriate depa. This results in the efficient and profitable execution of customer orders.Represent the company and the customer to ensure we meet agreed-upon expectations, resulting in a mutually beneficial business relationship.Understand each customer's unique needs and business environmentESSENTIAL DUTIES AND RESPONSIBILITIESServe as the primary representative for assigned customers.Strengthen customer loyalty by building positive relationships & competently handling day-to-day requests.Exemplify a customer-focused, responsive, professional image by adhering to service-level standards.Proactively contribute customer-focused ideas to improve processes, throughput, or service standards; look for opportunities to manage or produce orders more efficiently & profitably while still meeting customer needs.Be the conduit for all information required from customers/sales to expedite orders, including estimates, artwork/proofs, samples, tooling, purchase order modifications, and customer specification sheets.Secure customer acknowledgment of pricing and miscellaneous charges.Understand the basics of equipment capabilities and & limitations (tooling, presses, materials, and applications) to determine the pertinent information & lead time required to produce quality and manage customer and customer/sales expectations accordingly.Managed customer inventory programs, proactively working with customers to maintain agreed-upon inventory levels and ensured shipments were released as planned.Work with the Team Leader to implement critical initiatives and assist in individual projects/tasks, such as press proofs, new business setup, account/workload transition, backing up other CSRs, processing complaints, and resolving open payment issues.Assist the team with any RMA's and claims.Participate in continuous education and training of departments, products, and processesSPECIFIC SKILLS:Strong interpersonal & communication skills, both written & verbalProficiency with data entry, Word, Excel & emailAbility to learn new computer programs and complex procedures in a highly customized, dynamic, multi-tasking work environmentKnowledge of Graphic Arts (Pre-press) desiredEXPERIENCE AND EDUCATION: A high school diploma or equivalent is required. Five years in Customer Service, preferably in the label printing industry, are also needed . Label Traxx software experience is a big plus.BENEFITS:Benefits start the first of the month after the hireFlexible and Dependent Spending AccountsFree $100,000 life insurance and long-term disability401k with company match available after 90 daysShort Term Disability, Cancer, Accident & Critical Illness InsuranceEmployee Assistance Program (EAP)Paid Time Off and Holiday PayPHYSICAL DEMANDS: The physical demands described here represent those an employee must meet to successfully perform this job's essential functions. While performing this job, the employee must regularly sit and use hands to finger, handle, f, talk, or hear. The employee frequently is required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. This job's specific vision abilities include close vision, color vision, and the ability to adjust focus.EQUAL OPPORTUNITY EMPLOYER: We make employment decisions based on merit and other legitimate business reasons. We want to have the best available people in every job. Therefore, we do not discriminate and do not permit its employees to discriminate against other employees or applicants because of race, color, creed, sex, gender, transgender status, age, sexual orientation, national origin, citizenship, ancestry, religion, marital status, military service/veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by local, state or federal law.Company Description With production facilities across the United States, Imprimus Labels and Packaging can support the largest corporations to the smallest companies. We intimately know our markets, from health and beauty to food and beverage to over-the-counter nutraceuticals. We have extensive experience creating impactful solutions for a wide variety of consumer goods. Company Description With production facilities across the United States, Imprimus Labels and Packaging can support the largest corporations to the smallest companies. We intimately know our markets, from health and beauty to food and beverage to over-the-counter nutraceuticals. We have extensive experience creating impactful solutions for a wide variety of consumer goods.