Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth - now looking for our next star - a passionate Customer Service Representative within our Operations capability. This position reports to Operations Supervisor and will work in Stuart, Florida.
About the Position
As a Customer Service Representative in the Operations team, you will assist our customers in their day to day needs while providing an excellent customer experience.This role reports to the Customer Service Manager and will work in Stuart, FL.
Your main responsibilities

•Interface with customer via phone or email to take orders, resolve routine problems, or provide product specifications;
•Maintain a positive, empathetic, and professional attitude toward customers always;
•Provide solutions and use discretion in understanding when to escalate customer calls ;
•Respond promptly to customer inquiries;
•Provide product cost and availability or offer alternatives, if necessary;
•Utilize Dometic Core Values in day-to-day dealings with client base;
•Understand and comply with internal call metrics;
•Coordinate effectively with internal team members to ensure high quality and timely expedition of customer requests;
•Apply knowledge and creativity to solve unforeseen or unstructured problems;
•Maintain broad product knowledge and specifications;
•Maintain positive high energy and have an outgoing personality.

What do we offer?
You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous - which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

A suitable background would be a solid experience within an environment serving customers either in person or via phone- as well as the following qualifications and experiences:

• High School diploma or equivalent is required;
• Outstanding communication, interpersonal and customer service skills
• Reliable with exceptional attention to detail.
• Experience in the RV industry is a plus.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Knowledge of basic computer operations with high clerical tendencies including 10-key; experience in Microsoft Outlook and Excel a plus;
• Excellent problem-solving skills including creative and logical thinking with great follow up;
• Customer oriented mind set;
• Self-driver, high energy and able to excel in a fast pace environment;

Dometic's Core Values
To thrive and succeed in this role, you understand the importance of our core values - Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things.
Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!
Are you our next star? Then we would love to see your application.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.