Job Description Job Description Join a team where you make a difference!Customer Service SpecialistOur small well-established family owned and operated company needs a permanent fulltime customer service specialist to join our team. We take immense pride in our commitment to providing exceptional customer service through genuine human interaction, over the phone and via email. Our team is dedicated to building meaningful relationships with our customers and ensuring their satisfaction with our products and services. We are seeking a customer service specialist to join our close-knit team and uphold our tradition of outstanding customer care.Responsibilities include:Provide Exceptional Customer Service - Serve as the friendly and helpful voice of Onnen Company by responding promptly and courteously to customer's inquires, concerns, and requests. Manage incoming calls and emails.Product and Service Knowledge - Develop a deep understanding of our products and services to effectively answer customer questions and provide accurate information and feedback.Problem Resolution - Identify and resolve customer issues and concerns, ensuring a positive resolution while adhering to company policies and guidelines.Order Processing - Perform order entry, assist customers with order placement, shipment tracking and managing returns.Relationship Building - Build and maintain strong customer relationships through personalized interactions and follow-up communications to ensure customer satisfaction and loyalty.Feedback and Improvement - Share customer feedback and insights with the team to contribute to continuous improvement efforts.If you have a passion for customer service and are dedicated to providing outstanding service and solutions, come join our team where you make a difference.Qualifications:Previous experience in a customer service environment is preferred but not required.Ability to manage a diverse set of tasks in a small, busy office environment.Friendly and empathetic attitude.Excellent verbal and written communication skills.Experience with problem solving and resolving conflict.Strong attention to detail.Proficient with strong computer knowledge, various software and applications.Self-motivated.Ideal Candidate will have the following:All skills listed above.Experience with Microsoft Dynamics GP.Proficient with Microsoft Excel and other Microsoft Office productsFamiliarity with Adobe Creative Cloud Suite productsPrincipals only. Recruiters, please do NOT contact this job poster.Company Description Onnen Company is a small, family-owned and operated company that has been serving our customers for 60 years. We distribute Prescription Packaging and Pharmacy Supplies to retail, compounding, and long-term care pharmacies. We take immense pride in our commitment to providing exceptional first in class customer service. Company Description Onnen Company is a small, family-owned and operated company that has been serving our customers for 60 years. We distribute Prescription Packaging and Pharmacy Supplies to retail, compounding, and long-term care pharmacies. We take immense pride in our commitment to providing exceptional first in class customer service.