Responsibilities

• Discuss services with customers both in person and over the phone
• Take or enter orders
• Enter customer complaints in notes
• Enter sample requests
• Send proofs and samples out for approval.
• Enter specs for approved items and archive artwork
• Match P.O prices and items to art/rerun items
• Enter dollar value to bookings log
• Enter ship date requests

Qualifications

• Experience in a Customer Service position for a packaging or printing manufacturer
• Experience communicating with customers, vendors and sales representative regarding orders
• Knowledge of OMS systems or similar systems is a plus
• Knowledge of data entry into MS Excel and other types of software as needed