ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
•37th largest credit union in the U.S. and the largest financial institution based in the North Bay
•Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
•Recognized by Newsweek as one of "America's Best Credit Unions 2024"
•Recognized by Forbes as one of "America's Best Small Employers 2023"
•Voted Best Places to Work in the North Bay 19 years in a row
•World-class Employee Engagement scores
•Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
•Industry leading Net Promoter Scores across the U.S.
Join us and discover why you'll love working at Redwood Credit Union!
Redwood Credit Union is looking for a Vice President of IT Operations, who will lead the operations of the Support Desk, Infrastructure and Digital Records & Automation teams. Plan, supervise, administer, and manage day-to-day activities and functions of the IT Operation teams of Redwood Credit Union. This position will ensure effective operations of the credit union's core host system, network, server, desktop, and storage environments.
The incumbent is responsible for effective security, administration and application of controls and standards that ensure confidentiality, availability, integrity and auditability of systems and data for the Redwood Credit Union group. Exercise considerable independent judgment and lead major projects and conduct assignments with organization-wide impact.
ESSENTIAL FUNCTIONS:
IT Management
•Work closely with the manager and assistant managers of the Infrastructure, Desktop Support and Digital Records and Automation groups as a key contributor on technical issues impacting the organization.
•Work closely with SVP and VP of Innovation and Development to maintain the company's overall IT budget.
•Ensure effective daily operations and uptime of the core operating systems and all critical applications.
•Prioritize problem resolution and ensure effective issue management.
•Maintain inventory of all IT assets and ensure effective administration and maintenance to include patching on all systems.
•Evaluate hardware and software acquisitions and implementation.
•Ensure effective capacity planning to meet current and planned projects.
•Manage staff including setting goals, work assignments and productivity to ensure superior service and goals are met.
•Recruit, select, train, motivate, coach, and conduct performance evaluations with department staff.
•Conduct regular staff and coaching meetings.
•Establish goals and work plans consistent with RCU needs and monitor progress.
•Recommend methods and procedures to improve department efficiency of both the employee development and communication programs.
•Recommend, monitor, and adjust department expenses and related budgets.
•Attend internal and external management meetings and represent the Credit Union at external functions and activities.
IT Security
•Create, plan, direct and manage a comprehensive practice for information security, standards and internal controls that ensures confidentiality, integrity, and availability of all systems.
•Identify design and align security standards to industry best practice such as ISO 27000 and regulatory bodies such as NCUA and DFI.
•Develop, coordinate and conducts internal security reviews and produce monthly report on security status.
•Maintain awareness and respond to security threats with effective vulnerability management tactics.
•Ensure security measures and practices to include patching, virus scanning, and controls meet or exceed industry standards and regulatory requirements.
•Evaluate new technologies to ensure adequate security measures and controls.
•Ensure, update, and enhance effective change control practice to mitigate risks.
•Work with auditors and examiners responding to audit items and ensure effective, timely remediation of recommendations and findings.
•Research, draft, and recommend security enhancements based on industry trends and risks.
•Develop, enhance, and ensure effective incident management, disaster recovery and redundancy to meet organizational business continuity requirements.
IT Projects
•Evaluate new technologies relating to core business functions.
•Draft and recommend technology plans and requirements for business needs.
•Conduct assessments with vendors and Senior Leadership to identify future technological needs.
•Lead project initiatives as assigned utilizing effective project management practices.
•Develop and recommend procedures to ensure effective management of IT.
•Develop and maintain effective management reporting methods including statistical reports on uptime, capacity, and security stance.
•Manage external partnerships and vendor contacts including research, negotiation, and selection.
Other Functions
•Perform special projects, research and analysis as requested.
•Serve in the absence of the SVP/Information Technology.
•Perform other duties as assigned.
•Participate in community events, community volunteer boards & associations.
Minimum Qualification: Knowledge, Skills and Abilities

• Network Engineer certification or equivalent.
• Certification or equivalent experience, knowledge and/skill in advanced router and firewall management technologies.
• Certification or equivalent experience knowledge and skills in Microsoft server administration and networking.
• Thorough knowledge of LAN and WAN and VOIP management.
• Thorough knowledge of industry practiced networking protocols, terminology, and procedures.
• Thorough knowledge of Information Security practices.
• Thorough knowledge of PC and server hardware and software.
• Current knowledge of processes, procedures, rules, and regulations pertaining to information technology.
• Ability to work independently with little supervision and/or direction.
• Ability to develop and implement technology projects.
• Ability to interact and communicate with outside vendors and internal clients.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to travel 10% of the time.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors with a majority of the time is spent sitting at a desk.

Certifications and Licenses

• A+, Network+, Cisco CCNA, and Microsoft MSCE or equivalent preferred.

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer systems, information technology or closely related field, with a minimum of ten years' experience in technology management, and a minimum of three years of progressive leadership experience.
Compensation: Base starting range: $170,102 to $224,121 annually
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
•Competitive medical, dental, and vision insurance, mental health offerings
•Employee performance incentive plan
•Salary Advancement- Merit increase based on performance
•401(k) program with employer match
•Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
•RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
•RCU employees are eligible for a 1% discount on all recreational or boat loan products
•2% discount off Visas and LOC Loans through RCU
•0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
•0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
•0% interest on garment, fitness, or home office equipment loan of up to $500
•100% financing for employee purchased homes!
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer