Guest Relations Team Member

job
  • Six Flags New England
Job Summary
Location
Agawam ,MA 01001
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
11 Feb 2025
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Job Description


Six Flags Entertainment Corporation is the world’s largest regional theme park company with over 26 parks across North America. For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.  Pay Starting at $16.00/Hour

As a Guest Relations Team Member at the Coaster Capital of New England…

You’ll contribute to our mission by:

Talking with guests and addressing questions and concerns regarding park policies and procedures

Resolving guest complaints in a friendly and professional manner

Assisting guests with lost or misplaced season passes and operating the Six Flags Season Pass database

Completing all required paperwork accurately

Providing local area information and directions to guests

Assisting with VIP Tours

­­­­­­­­­­­­­­­­­­­­­Enforcing all Six Flags New England policies

Assisting in other areas of the Admissions department, including ticket taking, ticket selling, season pass processing, and toll operations

Performing other incidental and related duties as required and assigned

 

You’ll do it with your:

Strong written and verbal communication skill in English

Analytical problem-solving skills

Positive attitude

Superior phone etiquette

Ability to work independently with little supervision

Proficiency in computer skills including but not limited to Microsoft Office Programs and ability to learn new computer systems quickly

Sense of fun!

 

You’ll know you’re ready if you are:

Willing to work in a high performance team environment

Willing to work a flexible schedule, including evenings, weekends, and holidays

Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.

Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language

18 years old or older

 

What You’ll Get:  

Free admission to Six Flags parks

Complimentary day tickets and season passes for friends and family 

Scholarship opportunities 

Exclusive employee rewards and events like ride nights and picnics

Discounts on food and merchandise while visiting as a guest, and additional discounts though our Perk Spot program 

401K for eligible employees

 

Note: This job description is not intended to be all inclusive. Team Members may perform other related duties as required, meeting the on-going needs of the company.

As a company that welcomes millions of guests to our parks annually, Six Flags Entertainment Corporation is committed to fostering a workplace culture in which diversity, equity, and inclusion are embraced and promoted. We strive to create a sense of belonging, where our associates and guests are treated with respect and made to feel welcome. We aim to create a culture where our differences are celebrated, recognizing that the best ideas are born from opportunity and that each of us can contribute meaningfully when included in the conversation.

At Six Flags Entertainment Corporation, our team has helped us become a world leader in creating FUN experiences for all. More than 28 million guests visit us every year, enjoying our regional amusement park and waterparks along with our resort, hotel, and recreational properties. Within a creative, supportive work culture that celebrates our differences, our team members make sure that every individual is treated with respect and made to feel welcomed. In our parks and on our team, everyone contributes meaningfully and wholeheartedly to the FUN!

Six Flags New England is an Equal Opportunity Employer and supports a Drug Free Workplace

 

If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply" 

Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States? 

Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation? 

Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine? 

I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide. 

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