Director, Solutions Analyst (Adobe/Salesforce)

Chicago, ILMerge Storytelling and TechnologyWe bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City, and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers.Promote Health, Wellness & HappinessWe are committed to promoting health, wellness, and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.Emerge to the Top of Your CareerAt MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.As a Director, Solutions Analyst you will…Play a key role in orchestrating solutions within our Experience Technology practice. You’ll work closely with leaders across multiple teams to deliver modern marketing solutions for our clients, including Adobe and Salesforce experience platforms, marketing automation, data and workflow tools, website solutions, AI pilots, CDPs, DAMs, and asset management systems.You’ll help manage client communications related to solution execution, acting as a trusted advisor and strategic problem-solver. You will set the direction for your team, ensuring collaboration, efficiency, and innovation in solution delivery. While overseeing one or multiple teams, you’ll provide input on strategic decisions, manage scope, risk, and opportunities, and drive successful project execution within budget and timeline constraints.Be accountable and responsibleHelp lead Experience Technology delivery teams, ensuring alignment with architectural plans, staffing needs, and resource allocation to achieve client goals and business outcomes.Partner with Client Services and Project Management to provide guidance and support in internal and client communications.Establish KPIs and business outcomes that drive solution strategy and delivery, ensuring end-product solutions meet client expectations and deliver value.To ensure continued growth, we will provide leadership and support for small-to-medium-sized accounts in partnership with Client Services.Partner with Solution Consultants and Client Services leads to grow the digital footprint within established Experience Technology accounts and expand into other service offerings.Work with assigned client service teams to deliver solutions in the pipeline through interdepartmental collaboration, leadership, and accountability.Help clients chart their future goals through people, processes, and technology.Evaluate and recommend solutions for client’s business needs which integrate with existing technology investments.Partner with the client services leaders on assigned accounts to help them reach their goals for organic growth and business development.Understand agency-wide capabilities and practitioners to ensure solutions teams are staffed with the correct skill sets to succeed and work on staffing and contracts with client service leaders.Work with MERGE’s internal alliance team to understand product pipelines and capabilities and assist in unlocking business opportunities.When necessary, work with business development on pitching new clients or responding to RFI/RFPs.These are the qualifications we’re looking for7-10 years of experience, with at least 2 years focused on solution delivery within an agency, systems integrator, or product team environmentAbility to adapt quickly to new technologies, tools, and evolving business needs in a fast-paced environmentProven track record of leading technology delivery teams, ensuring alignment with architecture, staffing, and resource plansStrong client-facing communication and project management skills to guide internal and external discussionsExperience establishing and tracking KPIs to measure business outcomes and solution successHands-on leadership in small to medium accounts, ensuring growth and expansion within Experience Technology servicesExpertise in evaluating and recommending technology solutions that integrate with existing client systemsStrong collaborative mindset, working cross-functionally to align staffing, skills, and business objectivesExperience supporting business development efforts, including responding to RFPs and pitching new clientsKnowledge of enterprise marketing technologies (e.g., Adobe, Salesforce, AI-driven solutions, DAMs, CDPs)Problem-solving mindset, with a focus on innovation, efficiency, and delivering measurable business impactMERGE is proud to be an Equal Opportunity EmployerMERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!Apply for this job

* indicates a required fieldFirst Name *Last Name *Email *Phone *Location (City) *Resume/CV *LinkedIn Profile *Do you have 7-10 years of experience in solution delivery within an agency, systems integrator, or product team environment? * Select...Which enterprise marketing technologies (e.g., Adobe, Salesforce, AI-driven solutions, DAMs, CDPs) have you worked with, and in what capacity? *Briefly describe your experience leading technology delivery teams, including aligning resources and ensuring project success. *We are in a hybrid WFH/office environment. Are you able to commit to going into the office for 2 days per week? If so, which location(s)? - Denver, Chicago, Atlanta, KC, NYC, Boston *Are you legally authorized to work in the United States? * Select...Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status, OPT, OPT STEM, F-1)? * Select...What is your desired salary? *How did you hear about us? * Select...

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