Head of Customer Success

About the Company

Top-tier SaaS market leader

Industry
Information Technology and Services

Type
Privately Held

About the Role

The Company is seeking a Head of Customer Success to join their dynamic team. The successful candidate will be responsible for managing and growing a talented customer success team, with a focus on a large portfolio of enterprise customers. This role is pivotal in ensuring customer health, adoption, onboarding, retention, and renewals, as well as the overall success of projects and programs. The ideal candidate will have a background in complex SaaS/Software environments, particularly where enterprise customers are generating significant ARR. Experience in SaaS CS leadership within the realms of supply chain, analytics, EHS/ESG, compliance, field service, or operational software is highly valued. The Head of Customer Success will be expected to bring a proven track record of building and scaling customer success organizations, including the development of repeatable processes, presentations, and playbooks.Applicants for the Head of Customer Success position at the company should be prepared to work in a fast-paced, high-growth environment. The role requires a strategic leader who can not only manage a team of 7-10 Enterprise CSMs but also contribute to the company's expansion and success. The ideal candidate will have a strong background in customer success, with a focus on enterprise-level clients, and a deep understanding of the SaaS industry. A key aspect of the role is the ability to mentor and grow talent within the team, as the company values a world-class leadership approach. The Head of Customer Success will be instrumental in the company's organic and acquisition-driven growth, and as such, a proactive and results-oriented mindset is essential.

Travel Percent
Less than 10%

Functions

• General Management
• Operations
• Strategy