Marriott Director, Service Reliability Engineering Bethesda, Maryland Apply Now

Location:

Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814Schedule:

Full TimeLocated Remotely?

NPosition Type:

ManagementJOB SUMMARY:As a leader of the Service Reliability Engineering - Experience organization, you lead the team responsible for accelerating and automating the flow of operational activities, ensuring the reliability, performance, and scalability of our critical digital platforms. This role will be responsible for driving the SRE strategy for our digital experience team, implementing best practices, and collaborating closely with cross-functional teams to enhance our infrastructure, observability, automation, incident/problem management, and disaster recovery processes. You’ll play a key role in modernizing Marriott's technology stack, fostering a culture of reliability and improving service availability across our customer-facing enterprise applications and its supporting infrastructure. As Director of SRE, you will have the opportunity to shape the reliability and scalability of mission-critical platforms, enabling seamless guest experiences across our global portfolio of brands. If you're enthusiastic about contributing to a resilient architecture and thrive in a collaborative environment, join us at the forefront of innovation.Qualifications:Undergraduate degree in computer science, software engineering, or a related field (or equivalent experience)10+ years of experience in SRE, devsecops, or IT operationsAt least 5 years’ experience in a previous leadership role within SRE, devsecops, or IT OperationsAt least five years of experience in the following technologies. Certifications preferred:Security – Forgerock, OpenID, OAUTH, Ping IdentityPublic Cloud – Azure, Google Cloud, AliCloud, Amazon Web ServicesCI/CD – Harness (particularly in context of usage within SRE)Experience with test automationWorking knowledge and proven track record of implementing disaster indifferent architectureExperience with CDN and Akamai toolsProficient in scripting and programming languages (like Python, Go, Bash, Shell)Hands-on experience with infrastructure as code (like Terraform), container orchestration (like Kubernetes), and reliability automationWorking knowledge of networking, databases, distributed systemsDeep knowledge of monitoring, logging, and incident response tools (like Dynatrace, Splunk, OpsGenie, BigPanda, Prometheus, etc.)Experience implementing and maintaining CI/CD pipelines for large-scale applicationsExperience creating system architectures for disaster recovery implementation and failover during disastersFamiliarity with AI/ML-driven observability and predictive maintenance techniquesExceptional problem-solving, communication, and stakeholder management skillsExperience leading, mentoring, and developing high-performing SRE teamsExperience managing large, cross-functional vendor teamsExperience defining SLOs/SLIs, error budgets, and KPIs to drive accountability and performanceAbility to foster a culture of continuous improvementProven record of staying ahead of industry trends/informed of emerging technologies to enhance system reliability and efficiencyExperience in hospitality is preferredCORE WORK ACTIVITIES:Define and execute Marriott’s SRE vision, aligning with business objectives and technology roadmapsBuild, mentor, and lead a high-performing SRE team, fostering a culture of collaboration and innovationEstablish reliability, observability, and automation goals to improve system uptime, performance, and scalabilityPartner with engineering, operations, and security teams to drive best practices and continuous improvementImplement reliability-focused engineering practices, including SLAs, SLOs/SLIs, and error budgetsDesign and maintain resilient, scalable, and fault-tolerant architectures across cloud and hybrid environmentsDevelop strategies to proactively identify and mitigate risks to system performance and availabilityDrive root cause analysis (RCA) and post-mortem processes to prevent recurring incidentsChampion automation in monitoring, deployment, and incident resolution to reduce toil and enhance efficiencyLead and optimize incident response processes, ensuring rapid detection, diagnosis, and resolution of system failuresEnhance observability by leveraging monitoring, logging, and tracing solutions to provide real-time insightsPartner with DevOps teams to improve CI/CD pipelines and reduce deployment riskManaging Projects and Priorities:Functions as a strategic senior technical expert within the teamChampions leaders’ vision for product and service deliveryMakes and executes the necessary decisions to keep moving forward toward achievement of goalsProvides direction and assistance to other teams regarding projectsDetermines priorities, schedules, plans, and necessary resources to promote completion of any projects on scheduleAnalyzes information and evaluates results to choose the best solution and solve problemsReviews vendor proposals and selects appropriate vendor for services/technologies/hardwareThinks creatively and practically to develop, execute, and implement new project plansGenerates and provides accurate and timely results in the form of reports, presentations, etc.Plans, develops, implements, and evaluates the quality of operationsSalary and Benefits:The salary range for this position is $125,600 to $203,700 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed.

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