Investment Vendor Oversight Consultant Investment Management Strategy and Planning
Full-Time, Hybrid (3 days/week in office)
Investment Management (IM) is looking to hire a skilled and dynamic relationship manager to drive strategic partnerships and foster relationships with key third-party vendors. They will uphold the team's governance framework working with cross-functional teams across MassMutual and its vendors to identify, document, communicate, and memorialize challenges and opportunities, improve processes, build strong relationships, and provide transparency into the overall health of these relationships. They will support the execution of policies and procedures that support IM's mission, vision, and strategy.
The Strategy and Governance team drives IM's strategy forward, optimizing governance and decision-making processes, analyzes, and establishes common metrics, processes, and tools and supports key internal and external stakeholders in progressing the IM target operating model. The team is also responsible for coordinating the department's strategic initiatives, Investment Compliance, Investment Due Diligence, reporting, manager oversight, vendor oversight and Investment Data Strategy and Governance.
In this role, you will be responsible for forming and maintaining strong relationships with Investment Management's key third party vendors. You will work collaboratively but persistently with our business partners to improve interactions with these vendors understanding the challenges and opportunities they face in working with vendor platforms and servicers. You will partner with subject matter experts to document, prioritize, and drive associated process and data improvement efforts to completion. You will be the primary contact between the vendors and Investment Management business teams.
Collaborate with leads on projects, work efforts, and BAU activities that require support from our investment managers and work together to prioritize and navigate barriers and interdependencies related to our requests
Advance relationships with key business stakeholders to deepen partnerships
Develop and maintain an intake model for a master inventory of opportunities within these relationships
Work with business partners to document, track, and socialize inputs to monitor KPIs, SLAs, and agreed upon objectives which will help create transparency into the health of vendor relationships
Ensure teams across IM are monitoring their SLAs and raising issues when needed
Build and maintain robust relationships and partnerships with key contacts at vendors and in the business, ensuring mutual understanding of strategic goals and investment priorities
In collaboration with our planning and enablement team, track and manage provider costs and billing accuracy, conducting cost reviews and analyses to ensure alignment with expected business plan costs
Monitor third-party risk, including operational, financial, and cybersecurity risks, proactively identifying potential issues and escalating as needed to Investment Management Controls Team or Enterprise Risk Management
Bachelor's degree
~IM, insurance, procurement, relationship management, project management or financial services
Higher degree, MBA or equivalent
Experience with Smartsheet
Understanding of the financial markets
Can identify and raise opportunities for process improvement and operational efficiency
Exhibit high emotional intelligence
Regular meetings with Strategy and Planning team
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.