ServiceNow Test Manager

The Opportunity:

When a user tries new software, they expect it to be intuitive and run smoothly. Functionality, reliability, and user experience are key to successful software development—and that means rigorous testing. That’s why we need you, a knowledgeable test engineer who knows how to thoroughly test software and work with developers to make sure our team releases the best software possible.

As a test engineer on our team, you’ll work with developers to evaluate software developed for a DoD organization. You’ll develop comprehensive test plans and strategies for ServiceNow implementations, including defining test scope, objectives, and criteria for success based on user stories. You’ll implement the test cases to observe how the software performs, collect and report quality metrics from test execution, then document the results and communicate defects to the development team so they can start improving the tool. You’ll support the development team to troubleshoot or address issues with applications and test environments. You’ll assist in training end users on system functionality and help in preparing user manuals and support materials.

Join us. The world can’t wait.

You Have:

3+ years of experience in software development

Experience with automation tools, such as ServiceNow Automated Test Framework (ATF)

Experience with SDLC methodologies, such as Agile, Kanban and Scrum

Experience with API testing, such as SOAP or REST

Knowledge of testing techniques

Knowledge of how to build reusable code in JavaScript, including writing comprehensive tests to ensure code coverage

Ability to troubleshoot complex issues

TS/SCI clearance with a polygraph

Bachelor's degree

Ability to obtain a ServiceNow Certified Systems Administration (CSA) certification within 6 months of start date

Nice If You Have:

Experience with ServiceNow APIs, business rules, client scripts, data imports, and custom applications

Experience in ServiceNow Test Management, facilitating Test Management workshops, and developing and gaining business acceptance for Test Strategies

Possession of excellent analytical and problem-solving skills

Possession of excellent written and verbal communication skills

ITIL4 Certification

ServiceNow Implementation Specialist Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $60,400.00 to $137,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.