Tier 2 IT Desktop Support

Location: Onsite, Downtown IN | Monday–Friday, 8 AM – 5 PM

Contract: 6-Month Contract-to-Hire



Role Overview:

We are seeking a Tier 2 IT Support Technician for our retail real estate client, a leader in managing shopping centers and commercial properties. The ideal candidate will have a strong technical foundation, excellent problem-solving skills, and experience working in corporate IT environments.

Key Responsibilities:
* End-User Support: Provide Tier 2 technical support, primarily for HQ employees, including virtual assistance.
* Device Management: Support Windows & Mac (100+ Macs), iPhone/iPad deployment, and laptop imaging & deployment.
* System Administration: Handle Active Directory tasks (password resets, unlocking accounts).
* Intune & Print Management: Manage Intune MDM and multi-function printers.
* KPI-Driven Performance: Maintain SLA compliance—most issues resolved within 3 days and contribute 2 knowledge base articles per month.

Requirements:
* 3-4+ years of IT support experience
* Experience in 400-500 user environments
* Strong knowledge of Windows OS, Mac, iPhone/iPad deployment
* Experience with Intune, Active Directory, and Imaging/Deployment
* Ability to work efficiently within defined SLA/KPI metrics

Additional Details:
* Interview Process: Two rounds, virtual
* Downtown Parking Covered

Job Type: Contract

Pay: $28.00 - $30.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday



Ability to Commute:
* Indianapolis, IN 46204 (Required)

Ability to Relocate:
* Indianapolis, IN 46204: Relocate before starting work (Required)

Work Location: In person