Senior Seamer Service Representative

job
  • Crown Cork & Seal USA, Inc.
Job Summary
Location
Erie ,PA 16541
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
18 Feb 2025
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Job Description

Senior Seamer Service Representative at Crown Cork & Seal USA, Inc. summary:

The Senior Seamer Service Representative is a vital member of the Technical Services Team at a Global Fortune 500 packaging manufacturer, specializing in customer support for filling operations. This role involves troubleshooting issues with the company’s products, conducting equipment audits, and providing training on double-seaming techniques. Candidates should possess mechanical knowledge, effective communication skills, and the ability to travel extensively to meet customer needs.

Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division.  This individual is a key member of the Technical Services Team who supports various customer-filling operations.   Position accountabilities include the following: 

  • Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. 
  • Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion.
  • Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.
  • Provide double-seaming training for customers.

Requirements for this position would include the following:  

  • High school diploma or equivalent required.  Associate degrees or technical school certificate in a mechanical related discipline a plus
  • Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental)
  • Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
  • Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.
  • Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point)
  • Effective communication skills, both verbal and written as well as proven presentation skills.
  • Ability to clearly and effectively interact with customers on a variety of levels.
  • Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
  • Ability to work overtime during the week and week-ends based on customer needs.
  • Ability to travel (car and/or plane) up to 70% of the time.   This will include some international travel to Canada

Keywords:

Seamer Service, Customer Support, Technical Services, Equipment Audits, Beverage Filling, Troubleshooting, Mechanical Skills, Double-Seaming Training, Global Manufacturing, Technical Support

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