Supervisor, Video Imaging Services at KARL STORZ Endoscopy - America summary:
As the Supervisor of Video Imaging Services at KARL STORZ, you will lead a team of Service Coordinators to ensure high levels of customer satisfaction and operational success. Your role includes training staff, analyzing performance metrics, and collaborating with various departments to address service issues. With over 4 years of service operations experience and strong communication skills, you will drive the team's growth and process improvements.
KARL STORZ is seeking an experienced and motivated leader to supervise our Video Imaging Services team. As the Supervisor, Video Imaging Services, you will direct and coordinate the activities of our Service Coordinators, ensuring exceptional customer satisfaction and driving team success.
Key Responsibilities:
- Supervise and train a team of up to 12 Service Coordinators
- Monitor performance stats, provide coaching and development, and ensure quality standards are met
- Research and resolve customer complaints and service issues
- Collaborate with internal departments to resolve customer inquiries and concerns
- Develop and facilitate employee training and presentations
- Analyze and improve department processes to achieve customer-centric goals
Requirements:
- 4+ years of service operations experience or 5+ years of customer support experience
- High School Diploma required; Associate's degree preferred
- Proficiency with MS office suite; experience with SAP a plus
- Excellent business writing, oral communication, and problem-solving skills
- Ability to travel up to 5% during the year
Preferred Qualifications:
- 6+ years of relevant work experience
- Supervisory experience, preferably in a customer support environment
- Experience with facilitating employee training and making visual and oral presentations
What We Offer:
- Opportunity to lead and develop a high-performing team
- Collaborative and dynamic work environment
- Professional growth and development opportunities
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
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Keywords:
Video Imaging Services, Customer Support, Team Leadership, Service Operations, Training and Development, Performance Monitoring, Problem Solving, Healthcare Technology, Process Improvement, Customer Satisfaction