The Peninsula Chicago is seeking a Director to join our Front Office Division management team and be an integral part of our guest-focused service.Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.Grow within a diverse multi-outlet property.Exceptional health benefits package and 401(k) with company match.Key Accountabilities:Ensure proper operation of all responsibilities of all Front Office operations.Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards.Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards.Communicate with all departments to create a guest-centric experience.Ensure staff compliance with Head Office database requirements.Ensure efficient operation of all Front Office team with effective handover.General Requirements:Minimum 4 years of Front Office leadership experience ideally in a luxury property.Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal.Ability to manage high work demand and pressure; individual must have great organizational skills.Excellent command of written and spoken English.Benefits We Offer:10 vacation days per year9 paid holiday days per year5 Chicago Paid Sick Leave days per year5 Chicago Paid Leave days per yearComplimentary employee mealsDiscounted parkingDiscounted and complimentary room nights at The Peninsula Hotels50% discount on spa services25% discount on spa retail80% company-paid medical, dental, and vision coverage.Complimentary life insurance.Complimentary long-term disabilityRetirement plan with 5% company match.To be considered for this position, you must have work authorization in the United States. The salary range for this position is $95,000-105,000 per year.About The Peninsula ChicagoSet along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.

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