Give your passion a purpose – join our amazing team!

Joining the Lower Cape Fear LifeCare team means embarking on a journey where your passion finds purpose every day. As an award-winning nonprofit hospice and palliative care provider nestled in the scenic beauty of Wilmington, NC, we've been dedicated to serving individuals and families for over 40 years across southeastern North Carolina and northeastern South Carolina.

We are excited to have the opportunity to hire for an entry level Onboarding & Credentialing Specialist to join our Human Resources Team!

Schedule:

Your typical schedule will be Monday to Friday 8:00 AM to 5:00 PM.

Location:

This is an on-site position based at our corporate office in Wilmington, NC. We are unable to consider remote work applications at this time.

What you’ll be doing:

Creating Positive First Impressions Through Communication: As the Onboarding and Credentialing Specialist, you'll be the friendly face (and voice) for new hires, guiding them through onboarding with warmth, clarity, and efficiency. You'll provide clear, professional communication with new hires, providers, internal teams, and external stakeholders to ensure smooth onboarding and credentialing processes. You'll also be partnering closely with Talent Acquisition to seamlessly guide new hires through the transition from recruitment to onboarding.
Credentialing and Compliance Management: You'll be managing the credentialing process, ensuring all necessary documentation is accurate, complete, and compliant with state, federal, and payer requirements. You'll also monitor licensure, certifications, and credentialing renewals to maintain continuous compliance and readiness for audits.
Organizational Excellence: As the Onboarding and Credentialing Specialist, you'll be maintaining and updating databases, tracking credentialing applications, managing both electronic and paper filing systems, and overseeing the completion and accuracy of new hire paperwork to ensure compliance with organizational standards.
Administrative Support for Orientation and HR Functions: You'll play a key behind-the-scenes role by coordinating the administrative details of new hire orientations, including scheduling, preparing materials, and managing logistics to ensure a seamless experience. You'll support HR team members by handling interview scheduling, document preparation, policy updates, ordering food for events, and maintaining accurate records, helping to keep processes organized and efficient.
Problem Solving with a Personal Touch: While you'll spend plenty of time ensuring processes run smoothly behind the scenes, you won’t be stuck in the office all the time! You'll have the opportunity to travel to our various branches across our service area, providing an in-person HR presence to support staff. Plus, you'll identify and address potential issues promptly, applying thoughtful solutions to keep everything on track.

What we’re looking for:

Education: High school diploma (or equivalent) required. A degree in healthcare, business, or a related field is a plus.
Credentialing Experience: While this is an entry level role, we feel that having at least one year of credentialing experience is required, in any healthcare setting—provider, payer, facility, etc. A Certified Provider Credentialing Specialist (CPCS) would be a bonus.
Tech-Savvy & Organized: Strong attention to detail and excellent organizational skills. Proficiency in Microsoft Word and Excel is essential. Experience with HRIS systems like ADP, or other software like Paradox AI, AwardCo, and Green Securities would also be advantageous!
Professional & Approachable: Excellent communication skills, both written and verbal. Able to maintain confidentiality and handle sensitive information with integrity.

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