About us

At Sierra, we’re building a platform to enable every company in the world to build their own autonomous AI agents for everything from customer service to commerce. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta and London.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.What you'll do

Sierra has built a strong data foundation—now we’re looking for our first Data Scientist to unlock its full potential. You’ll play a foundational role in driving data strategy, leveraging rich customer interaction data to improve user engagement and product experience. Partnering with engineering, research, and product teams, you’ll develop predictive models, build experimentation capabilities, and embed data-driven decision-making across the company. This is a unique opportunity to shape Sierra’s data future and make a lasting impact on AI-powered customer interactions.Conduct deep-dive analyses of customer data to identify trends, patterns, and actionable insights for improving the customer experience and product strategies.

Develop and deploy machine learning models to analyze customer engagement and optimize experiences across chat, agent interactions, and product usage.

Collaborate with product, engineering, and research teams to inform product strategy and execution, build excellent experiences, and experiment rapidly.

Partner with the data platform team to ensure robust data pipelines and a scalable infrastructure for conducting advanced analytics.

What you'll bring

Proven Experience:

Extensive experience in data science and analytics, with background leading projects from ideation to launch.

Curiosity & Customer-centricity:

Passion for deeply understanding user needs and finding the right solutions from first principles.

Adaptability and Resilience : Comfort working in a fast-paced startup environment, able to adapt to changing priorities and handle ambiguity with grace.

Technical proficiency:

Strong proficiency in statistical analysis, machine learning, and data mining techniques using tools such as Python, R, SQL, and cloud-based platforms (e.g., AWS, GCP).

Strong analytic skills:

Experience with large-scale data analysis, and working with structured and unstructured data (including customer interaction data, chat logs, and user behavior data).

Experimentation expertise:

Ability to build and evaluate models for experimentation and causal inference, with a clear understanding of designing and analyzing A/B tests.

Excellent communication:

Strong written and verbal communication skills, with the ability to present complex technical results to non-technical stakeholders.

Great Collaboration:

Ability to partner closely with product, engineering, and leadership to help bring ideas to life.

Even better...

Experience working with large language models (LLMs), conversational AI, or agent-based systems.

Familiarity with building or improving data platforms for advanced analytics.

Exposure to product analytics or customer experience research in a SaaS or consumer-facing tech company.

What we offer

We want our benefits to reflect our values and offer the following to full-time employees in the United States:Flexible (Unlimited) Paid Time Off

Medical, Dental, and Vision benefits for you and your family

Life Insurance and Disability Benefits

401(k) Plan with Sierra match

Parental Leave

Fertility and Family Building Benefits through Carrot

Lunch, as well as delicious snacks and coffee to keep you energized

Discretionary Benefit Stipend giving people the ability to spend where it matters most

These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.Be you, with us

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description.

#J-18808-Ljbffr