This position will be onsite at our Ann Arbor office Billing/Invoice and Accounts payable experience a must. Maintenance or Parts-Clerk experience a plus What you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: • 2 years of customer service experience • Billing/Invoice and Accounts payable experience • Strong computer, typing and 10-key skills • Experience with Microsoft Office Preferred qualifications: • Maintenance Shop / Parts experience • Transportation experience • Excellent verbal and written communication skills About the Customer Service Representative job Pay, benefits and more: • Pay starts at $21.16/hour • 9:00am - 5:30pm, Monday - Friday • Full health insurance benefits on day one • Life and disability insurance • Earn up to 13 days PTO your first year • 9 paid company holidays • 401(k) option with company match • Education assistance What you’ll do on a typical day: • Order stock and any immediate part needs and reconcile special order parts • Conduct inventory process such as cycle counts, reconcile and control • Assist mechanics with parts and supplies for the shop and equipment • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing and responding to emails • Check parts for delivery accuracy, check-in parts and store appropriately • Process invoices by correcting any issues and submitting for payment as well as communicating payment updates • Check and reconcile reserve parts and non-moving parts on a monthly basis • Ensure parts room is clean and organized • Reconcile and address warranty items • Proactively identify orders that are in jeopardy of falling outside of planned events • Escalate issues as appropriate and notify the customer of orders that are in jeopardy of incurring assessorial costs and offer alternative solutions • Coordinate requests for service recovery, diversions and special handling Customer Service Representatives are required to: • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery #PIQ About XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here. PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:Ann Arbor, MI-48105