Account Manager

LHH Recruitment Solutions is currently seeking a motivated and organized Account Manager to join our client located in Nashville, TN . This role serves as a crucial link between the customer and the company before, during, and after the purchases.

• Location: Nashville, TN
• Pay Rate: $20-22 per hour
• Position Type: Temp to Hire, On-Site

Job Responsibilities:

• Manage customer communications through phone, email, website chat, and fax in a professional manner.
• Serve as a liaison between customers and internal departments such as Operations, Sales, Accounting, and Procurement.
• Process purchase orders, take customer and sales orders, and perform data entry to create shipping documents for Operations.
• Perform various administrative tasks including electronic filing, shipping and receiving small parcels, billing corrections, updating CRM databases, and creating documents such as letters, spreadsheets, memos, reports, and notes.
• Ensure accurate customer billing and enter billing correction requests into CRM as needed. Communicate about customer credit card payments and overall account financials.
• Contact customers regularly to obtain orders from repeat customers in support of the sales department.

Qualifications:

• Minimum 2 years of related experience or an equivalent combination of education and experience
• Proficiency in Microsoft Office: Word, Excel, Outlook, and PowerPoint. Willingness to learn other software as needed
• Strong attention to detail, data entry, and organizational skills
• Professionalism and excellent customer service skills required

Benefit offerings include PTO, medical, dental, vision, life insurance, short-term disability, and 401K plan. Provides employees the flexibility to choose the type of coverage that meets their individual needs.

If you are a detail-oriented individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.