The Head of Digital Supply Chain will be a key strategic leader responsible for implementing and optimizing all aspects of Warner Chappell Production Music’s global digital supply chain and technology infrastructure, including day-to-day operations and development oversight of music search platforms, CRM, metadata, and asset/data hosting and distribution. This is a highly cross-functional role both within Warner Chappell Production Music, and the wider Warner Chappell and Warner Music Group teams.This is a pivotal IT position requiring an innovative, strategic approach to a best-in-class music search platform and technical music and data management systems, while managing client, distribution, and sales team needs globally for music access and delivery.The right candidate will be a highly motivated, forward-thinking leader with a proven track record of overseeing Supply Chain teams within tech, music, or media industries.Here you’ll get to:

Management & Operations:

Oversee technology and data strategy for Warner Chappell Production Music, in collaboration with WMG TechCreate and manage a long term development roadmap and budget, including evaluating, testing, and integrating appropriate internal and external tech solutionsOversee strategic and project management of our long-term external partner relationships and related budget and invoicingLead OKRs across all functional areas of the WCPM supply chainManage and mentor a small digital supply chain team, fostering a culture of collaboration, innovation, and high performanceMusic Search Platforms & CRM:

Bring our search platforms to the forefront of digital technologies and front-end web development, delivering a best in class UX/UI experience in collaboration with external partnersSteer new enhancements to existing applications to increase productivityProvide user activity analytics with integration to CRM and marketing softwareTranslate differing territory needs and business practices into a strategic and effective CRM development roadmapMetadata:

Oversee big data management, manipulation, integration, delivery, and analytics for music metadataInform technical policy on the creation and delivery of metadata across all labels (owned & third-party) and productsOversee a creative data strategy and how it directly impacts the quality of platform search results, addressing client trends and needsOversee the bi-monthly new release ingestion & distribution process for all WCPM offices, catalog partners, and delivery end pointsOversee metadata and audio asset spec requirements, including hosting, file encoding, and embeddingEnsure an optimal, globally relevant, digital presence in all applicable markets and sub-published territoriesAbout you:

8+ years of experience in digital supply chain management, preferably in tech, music, or media industries with a deep technical ability as a trusted subject matter authority with content and data management systemsStrong strategic thinking, analytical, and problem-solving skillsExcellent communication and interpersonal skills, with the ability to build relationships and influence others and a proven track record of leading and managing high-performing teamsPassionate about music and technology.Self-motivated, results-oriented, and able to work independently and as part of a teamAdaptable and able to thrive in a fast-paced, dynamic environmentWe’d love it if you also had:

A proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at a global levelA can-do approach with great communication and presentation skills to simply and effectively communicate complex processes and systemsA working knowledge of Salesforce, Tableau, Snowflake, Power BI, SQL, Confluence, Avid, Adobe Premiere Pro, Alteryx, and Agile project management is advantageousFamiliarity with music copyright data systems and needs including CWR, DDEX, ISRC, ISWC, and Neighboring RightsExperience in Production Music, and a familiarity with music aggregators and distributors including Source Audio, Netmix, Harvest Media, DSPs, and social media platformsUnderstanding and application of search engine optimization principles and technical online customer acquisition strategies across both professional entertainment industries and creator markets (UGC)Seniority level

DirectorEmployment type

Full-time

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