Make a meaningful impact on a large scale by joining us as we emphasize the importance of individual contributions

We strive to be an employer of choice and establish a reputation for being a talented organization where employees can grow their careers while caring for others. For over a century, we have served the healthcare needs of the people of Memphis and the Mid-South.

A Brief Overview

In collaboration with patients, families, physicians, and the interdisciplinary team, the Social Worker II is responsible for coordinating patient-centered care and service delivery to facilitate optimal transitions and progression in care. The social worker coordinates and collaborates with patients, caregivers, physicians, and other members of the healthcare management team. The social worker collaborates and communicates with the healthcare team and involves patients and families in the plan of care, responsible for coordinating and monitoring social work activities for the department, and works closely with management to identify and resolve care issues. This role models appropriate behavior as exemplified in MLH's Mission, Vision, and Values.

Key Responsibilities

• Demonstrates values and standards of the social work profession and performs and participates as part of the Case Management team to support in a collaborative effort to facilitate quality patient care. This role integrates and coordinates various aspects of service delivery, care facilitation, service access, and discharge and post-discharge activities.
• Completes an initial screen of all assigned patients to identify readmission risks, patient strengths, and needs related to clinical resource utilization and transition planning; initiates, completes, and documents transition planning for patients in assigned caseload.
• Communicates necessary information to stakeholders and educates patients and families.
• Plans effectively to meet patient needs, manages length of stay, and promotes efficient utilization of resources (fiscal, human, environmental, equipment, and services).
• Advocates for the safe discharge of patients to home or community resources and supports preventive and follow-up care post-discharge.
• Maintains reliable systems to document, track, and monitor assigned cases.

Requirements

• Masters Degree in Social Work (Required)
• 5-7 years of experience as a licensed social worker, with at least 2 years in an inpatient/acute care setting
• Licensed Clinical Social Worker (LCSW) or Licensed Medical Social Worker (LMSW)
• ACM / CCM Certified

Skills and Abilities

• Excellent interpersonal skills, including ability to work collaboratively and cooperatively within an integrated interdisciplinary team.
• Comprehensive knowledge of community resources.
• Knowledge of and ability to gather relevant data to synthesize and summarize information in making judgments regarding patient care.
• Excellent oral and written communication skills necessary to communicate/exchange and interact effectively and professionally with hospital staff, agency healthcare professionals, patients, and families.
• Ability to use a variety of social work interventions.
• Demonstrates knowledge of family systems and human development across the life span.
• Ability to establish constructive relationships with patients and families and manage deal with conflict-laden or complex social situations.
• Ability to organize multiple tasks and projects and maintain control of one's own work flow.
• Ability to use initiative in decision-making; independent judgment and critical thinking skills.
• Demonstrated ability to develop and maintain working relationships with physicians and work collaboratively with health professionals at all levels to achieve established goals.
• Demonstrated excellent facilitation skills.
• Demonstrates cultural competency and knowledge of interventions with special populations.
• Adaptability to a fast-paced environment of constant change and continuous performance improvement.
• Proficient in basic word processing skills (Word), internet navigation, and electronic medical record.