Your Role

The Care Management team will serve to support the mission of the department, which is to provide support to patients in maintaining health and wellness in the outpatient setting. The Senior LVN, Care Manager will report to the Manager of Care Management. In this role you will work in the Outreach and Engagement department, and play a pivotal role in reaching out to our members, assessing their needs, and providing comprehensive care coordination. This position requires a proactive individual who can successfully engage and connect members to appropriate health programs and resources.Your WorkIn this role, you will:Conduct thorough assessments of member needs, including physical, mental, and social health aspectsIdentify appropriate programs and services that align with member needs and preferencesProvide Referrals to Quality Management (QM), Disease Management (DM), Complex Care Management (CCM), and Appeals and Grievance department (AGD)Recognize the clients right to self-determination as it relates to the ethical principle of autonomy, including the client/family's right to make informed choices that may not promote the best outcomes, as determined by the healthcare teamCoordinate with healthcare providers, social workers, and other team members to ensure seamless delivery of care servicesProvide education and support to members and their families regarding health conditions, treatment options, and community resourcesFollow up with members as appropriate to ensure they have successfully connected with recommended programs and servicesMust be able to work 1-2 rotating Saturdays per monthYour Knowledge and ExperienceRequires a current CA LVN LicenseCertified Case Manager (CCM) Certification or is in process of completing certification when eligible based on CCM application requirementsRequires at least 5 years of prior experience in nursing, healthcare or related fieldA minimum of 3 years’ experience in inpatient, outpatient, and/or managed care environment requiredHealth insurance/managed care experience is preferredExcellent communications skillsBilingual is preferredExcellent communication and interpersonal skills, with the ability to engage and build rapport with diverse populationsDemonstrated ability to independently assess, evaluate, and interpret clinical information