JOB DESCRIPTION
POSITION TITLE: Medical Assistant
CLASSIFICATION: Hourly, Non-Exempt
LOCATION: Clinic
JOB SUMMARY: As a medical assistant, you will play a crucial role in supporting
healthcare professionals, such as Physicians and Advanced Practice
Professionals, in providing patient care. Your responsibilities will
encompass administrative tasks, patient care duties, and assisting
with medical procedures. The role requires strong organizational skills,
attention to detail, and a compassionate demeanor.
ACCOUNTABLE TO: Clinic Lead
JOB DUTIES:
Responsible for accurately executing tasks under the guidance of physicians or advanced
practice professionals during patient examinations and treatments, and under the supervision of
the clinic lead for administrative duties, which include, but are not limited to, the following:
1. Provide clinical services such as TB skin tests and administration of prescribed
medication.
2. Draw blood, prepare, and administer vaccinations, injections, and obtain laboratory
specimens.
3. Prepare patients for healthcare provider examination, position instruments and
equipment, and assist the healthcare provider.
4. Obtain patient medical history and take appropriate vital signs. Document accordingly
in EHR system.
5. Greeting patients, arranging appointments for various providers, verifying insurance
eligibility information collecting copays, scanning insurance documents, and inputting
and updating data.
6. Scan all medical records into the EHR system.
7. Responsible for ensuring the upkeep of current laboratory supplies inventory, back-office
logs (daily/monthly), and managing general supplies.
8. Answers phones, screen and triage incoming calls, and direct calls appropriately.
Reminder calls to patients for upcoming visits or to reschedule missed appointments.
9. Adhering to infection control, safety guidelines and confidentiality policies.
10. Participate in and assist with the implementation of quality improvement initiatives.
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11. Attend all required meetings and training courses.
12. May be required to pick-up vaccines, medical supplies, etc.
13. Verify insurance eligibility information.
14. Consistently demonstrate and uphold CCCHC's principle of providing quality health and
human services to the underserved and low-income populations in a culturally sensitive
manner.
15. Punctuality and Attendance: This is an essential job duty for CCCHC's employees given
the impact on patients.
16. Adhere to all policies and procedures, including the Employee Handbook.
17. All other duties, as assigned.
Special Knowledge, Skills, Abilities and Attributes:
• Demonstrated ability to exercise sound judgment.
• Communicate effectively and tactfully with patients, customers, managers, and other
levels of personnel, in person and on the telephone.
• Plan, be organized, and detail oriented.
• Work well under pressure, take initiative, and be flexible and cooperative.
• Self-motivated and independently productive, while still working as a team.
• Maintain confidentiality of patient information and Company records.
• Work effectively with both employees and managers.
• Convey a positive and professional image to patients and employees.
• Professional appearance and demeanor.
• Demonstrated proficiency in various PC applications, including E-mail, Microsoft Excel,
and Word, Internet and networking devices.
• Required to know, follow, and enforce safe work practices, be aware of company
policies and procedures related to job safety, including safety rules and regulations.
• Must possess dependable transportation, automobile insurance, and a current CA Driver
License.
• Handle multiple tasks while also being tactful, diplomatic, and empathetic.
• Maintain composure under conditions of urgency and/or time constraint, or fast-paced
environment.
Education and Experience Requirements
• High School Diploma, or GED, required.
• Medical Assistant Certification required from an accredited Educational Program
• Bilingual in English/Spanish preferred.
• BLS Certification required.
Working Conditions
Normal clinic environment with:
• Medical office environment, In-person in clinic.
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• Frequent walking, reaching with hands and arms.
• Occasional stooping, lifting under 20 pounds, and kneeling.
• Occasional driving.
• Potential exposure to hazardous fluids, communicable diseases.
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Acknowledgment of Receipt of the Job Description for Medical Assistant Position:
Statement of the Position Holder:
I accept the accountability of this position and agree to produce the results, perform the work
and meet the standards set forth in this Position Agreement.
Printed Name:
___________________________________________________________________________
Signature:
____________________________________________________________________________
Date: ____________________________________
____________________________________________________________________________________________
Statement of the Position Holder's Supervisor:
I agree to provide a working environment, necessary resources, and appropriate training to
enable the accountabilities of this position (results, work, and standards) to be accomplished.
Printed Name:
___________________________________________________________________________
Signature:
____________________________________________________________________________
Date: ____________________________________
Copies of Acknowledgment of Receipt: 1) To Employee and 2) Employee's Personnel file