Account Representative at Genuine Parts Company summary:
As an Account Representative, I drive sales by generating leads and fostering strong customer relationships, ensuring customer satisfaction through effective communication and technical education on products. My role involves preparing customized quotes based on customer requirements and providing on-site troubleshooting to address any concerns. I am responsible for increasing revenue and profitability through the development of new and existing accounts while maintaining high industry standards in sales and customer service.
SUMMARY:
The Account Representative drives sales, identifies, and generates opportunities for various types of customers. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. The Account Representative provides education of Motion Industries products through technical presentations.
JOB DUTIES:
• Generates new leads by networking, cold calling, researching various directories and internet sites.
• Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction.
• Understands complex requirements from customers for preparation of customized quoting.
• Delivers effective sales presentations and ensures technical requirements are met.
• Assists with on-site troubleshooting of customers' concerns.
• Works with and coordinates vendor resources to build relationships and support sales.
• Performs other duties as assigned.
• Increases revenue and profitability through generation of new business and further development of existing accounts.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED. Typically requires industry and sales experience.
KNOWLEDGE, SKILLS, ABILITIES:
• Excellent written and verbal communication skills.
• A proficient understanding of key sales principles and best practices.
• Ability to influence customers, while maintaining healthy relationships.
• Ability to take initiative and work with limited direction.
• Ability to multitask and manage time well.
• Ability to use Microsoft Office.
• Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products.
PHYSICAL DEMANDS:
May be required to be on-call nights or weekends, depending on need.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Keywords:
account representative, sales, customer service, lead generation, technical presentations, customer satisfaction, industrial products, sales principles, relationship management