DescriptionESSENTIAL FUNCTIONS:· Manage day-to-day operations of the units to ensure clinical aspect meet all regulatory requirements for the residents.· Responsible for safe and effective day-to-day management of the milieu through adequate staff coverage, training and developing sound policies, procedures and protocols.· Plan and develop unit schedules and provide a safe and positive environment on the units. Responsible for staff - ratio compliance.· Provide training and orientation for new staff.· Provide direct feedback, coaching, mentoring and training. Identifies staff development, training, and compliance issues with required training.· Recruit, interview, select, hire and promote employees for the milieu staff.· Provide direction to the Milieu Coordinator regarding scheduling of staff as required by regulation and safety need.· Oversee or facilitate the individual and admission discharge processes.· Manage the maintenance of records. Reviews content, accuracy and timeliness of paperwork required by milieu staff. Ensure 100% compliance of individual records.· Responsible to maintain timekeeping for staff, evaluation of staff and corrective action as required.· Provide direction and assistance in supervising residents in crisis intervention, emergency and conflict situation, which may include physical management and/or de-escalation. Debrief with staff and residents after such intervention.· As a team leader, must be able to assist with patients and cover unit/group home as necessary to maintain ratio.· Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.Complete and update all DMH forms related to the BSI service and submit to the appropriate HCBS facility per timelines established.· Train staff and/or family members to maintain and/or continue implementing the BSI plan.· Collect data via observation and intervention and document appropriately.· Train staff who provide other IDD/DD Waiver services to the individual on how to implement the BSI Plan and collect data.· Shadow and/or intervene with undesired behaviors while the individual is receiving any other IDD/DD waiver service.· Assist the individual to become more effective in controlling his/her own behavior either through counseling or by implementing the BSI Plan and document appropriately.· Document collaboration with medical and other therapies to promote coherent and coordinated services, address behavioral issue and limit the need for psychotherapeutic medications, when applicable.· Monitor effectiveness of the BSI Plan and revise and/or update accordingly based on observation, implemented interventions, and review of data collection forms.· Participate in the development of the Behavior Support Plan with the Behavior Consultant.· Implement the Behavior Support Plan.· Collect and analyze data for the effectiveness of the Behavior Support Plan as approved by the Behavior Consultant.· Monitor fidelity of implementation of the Behavior Support Plan and reliability of the data.· Adjust or revise the strategies identified in the Behavior Support Plan as approved by the Behavior Consultant.· Provide face-to-face training on the Behavior Support Plan and implementation strategies to staff and other caregivers. This shall include training for meals, hygiene, and/or community activities, and evenings and weekends noted in the behavior support plan as particularly challenging.· Monitor program staff and other caregivers on the implementation of the Behavior Support Plan.· Submit documentation to the Behavior Consultant s specified in the Behavior Support Plan with documents progress towards successful implementation of the Behavior Support Plan.Performs other duties as assignedQualificationsSkillsPreferred+ Leadership: NoviceLicenses & CertificationsPreferred+ Crisis Prevention