Job Description Great opportunity with a company that strives to provide outstanding service to their customers while fostering a fun and dynamic work environment. Looking for a dedicated Customer Success Support Specialist to join our team and help drive our continued growth in Texas and Oklahoma.
Key Responsibilities: - Serve as a primary liaison between customers, manufacturers, and staff, ensuring clear communication through phone, email, or in-person interactions. You'll interpret and address requests effectively, both verbally and in writing.
- Prepare and organize relevant materials for the outside sales team, including documents for training sessions, product presentations, and marketing events.
- Research and compile information necessary for sales activities and present it in a concise, easy-to-understand format.
- Maintain and update critical data in database applications and spreadsheets, ensuring Salesforce accounts are kept current.
- Assist in providing dealers with equipment and supply quotes as requested.
- Support the processing and tracking of purchase orders and invoices.
- Address and resolve product or service issues by identifying the customer's needs, finding the root cause, and offering the best possible solution. Follow up to ensure the resolution is satisfactory.
- Participate in company meetings, conferences, and team activities, contributing to the company's overall success.
- Cross-train within the Customer Success Department to ensure versatility and the ability to perform all Customer Success functions.
- Occasional evening or weekend work may be required to support company needs.
- Embrace a culture of teamwork, where "It's not my job" doesn't exist, and contribute wherever necessary.
- Help drive growth in Texas and Oklahoma by actively participating in daily operations and offering valuable input on long-term goals.
Requirements: - At least 2 years of experience in office or administrative support roles.
- A proactive, solutions-oriented mindset with the ability to think both visually and verbally.
- Demonstrated ability to manage multiple tasks and collaborate effectively with team members.
- Strong written and oral communication skills.
- Excellent organizational skills, with the ability to multitask, set goals, and manage timelines efficiently.
- Willingness to pitch in wherever needed - including some physically demanding tasks like office and warehouse maintenance.
- Ability to engage professionally with customers and industry peers.
- Alignment with the company's brand, culture, and core values.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Salesforce and Auto Quotes is a plus.
HOUWD51
Meet The Recruiter Dana Schneider
Sr. Direct-Hire Recruiter Over ten years of experience in the staffing industry has allowed me to work with diverse individuals in experience and job functions and fill various roles. I enjoy building and maintaining relationships with clients and team members.
I believe that in order to be successful, you must have a solid team ready to work together for a common goal.
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