JOB SCOPE:
Responsible for maintaining the safety of all guests and employees. Responsible for protecting guests, employees, hotel and building property. Performs other duties as assigned.
JOB FUNCTIONS:
Patrolling
- Respond to all requests for assistance by guest or employees
- Patrol assigned areas throughout the hotel (e.g. lobby, guest room, floors, back of the house, etc.) and other areas of building/property
- Check functioning of door locks, room safes, fire extinguishers, and other safety/security equipment
- Investigates allegations of guest(s), non-guest(s) property and employee losses, theft, injury or complaints/incidents
- Handle special projects and safety investigations
- Pick up/retrieve overnight menus and bring to Room Service
- Lock interrogations and report findings
Emergency Related Tasks - Calls and responds to 2-way radio communication.
- Calls for emergency services i.e., police, ambulance, etc.
- Administers preliminary first aid/CPR/AED
- Responds to fire alarms.
- Acts as a member of Hotel's Fire Brigade
Reporting - Log incidents/accidents using Security computer system.
- Compose and enter incident report (i.e. theft. losses, complaints, incidents etc.) and submit to Security Supervisor for approval.
- Conduct investigations into guest/employee complaint(s)/incident(s)
- Maintain all essential logs.
- Communicate all issues to the Director of Security and Security Supervisor.
- Adhere to strict confidentiality guidelines regarding internal and external investigations
- Receive sick calls, log into book and notify respective departments
- Respond/report to guest claims of property damage relating to guest parking/garage.
- Issue parking tickets to eligible staff
- Providing a Safe Workplace
- Prevent/control unruly and unauthorized persons: report trespassers, request Supervisor support.
- Detect and apprehend violators
- Monitor CCTV alarm, dispatch, security personnel, screen visitors and maintain key control while in control room
- Monitor elevator on CCTV
- Review camera recording to address issues that may have arisen
- Witness/initial all items place into Security drop safe
- Check employee packages and handbags when exiting building.
- Communicate all issues to shift Security Supervisor and Director of Security in a timely manner
- Maintain communication in cases of elevator entrapment
- Assist in conducting monthly, weekly, inspections and drills
- Follow up with guests on any incident and accident reports
- Provide security for VIP arrival/departure
- Escort employees to subway or other transportation in cases of domestic violence notification, problems with co-workers/etc
- Cash escorts
- Run elevator escorts
- Set up lobby/elevator stanchion/signs
- Provide banquet security upon client request
- Open garage doors for outside vendors to bring materials/delivery inside
- Verify and log outside vendors
- Monitor and provide vendors/contractors, visitors with appropriate badges
- Monitor overflow luggage when warranted
- Operate handicap lift in respective areas
- Escort terminated/suspended employees to locker and/or exit door
- Secure ID, bank key etc. if necessary
- Locker room checks as requested.
Lost and Found - Prepare package/label lost and found for shipping.
- Log and secure lost and found items. May follow up with guest to provide status.
- Clean out Lost and found area.
- Distribute items (if applicable) when expiration date occurs.
- Conduct investigation of hotel employees regarding guest lost/found (when warranted)