Operations Manager
Overview
We are seeking a highly motivated and experienced Operations Manager to oversee our automated distribution center. The ideal candidate will be responsible for managing daily operations, ensuring efficiency, and leading a team to achieve operational excellence. This role requires a strong commitment to our guiding principles, which emphasize inclusive decision-making, open communication, employee well-being, continuous learning, ownership, and accountability.
This position supports our 2nd shift operations, Monday - Thursday, 6:00pm - 4:30am; however, ability to work other shifts, including weekends and holidays, is required.
What You'll Do

• Design, develop, and update training programs to align with operational goals, policies, and industry standard processes.
  
• Responsible for the onboarding process for new hires, providing comprehensive training on company policies, safety procedures, and job-specific tasks.
  
• Ensure all employees receive thorough safety training, including the proper use of equipment, handling hazardous materials, and adherence to safety protocols.
  
• Monitor and assess employee performance during training, providing constructive feedback and working closely with management to address any performance issues.
  
• Maintain accurate records of training sessions, attendance, and employee progress.
  
• Generate reports to evaluate the effectiveness of training programs (Power BI, SCI/Cognos, etc.).
  
• Maintain and use Crocs Learning Management System. Develop checklists, assigning training, monitor course completion for operations, etc.
  
• Collaborate with department heads, Operations Managers, Engineering, Safety, and Human Resources to ensure training programs align with overall business objectives.
  
• Facilitate effective communication channels between management and employees, ensuring that feedback is received and addressed promptly.
  Operational Effectiveness:
  
  • Manage distribution center operations in a union free environment, ensuring and maintaining direct, productive, and positive relationships between and among management and non-exempt associates
    
  • Embrace simplicity in operational processes, striving for efficiency and effectiveness by minimizing unnecessary complexity for your team
    
  • Demonstrate integrity and exemplify accountability, taking ownership of tasks and responsibilities while holding yourself and others accountable to the resultsLeadership:
    
    • Lead by collaborative and inclusive decision-making that values diverse perspectives
      
    • Exemplify urgency in your approach, emphasizing to your team the importance of timely and efficient execution to meet goals and objectives
      
    • Set high standards and refuse to accept mediocrity, pushing yourself and others to consistently challenge the status quo and strive for excellenceBuilds & Maintains Relationships:
      
      • Build and maintain strong relationships with internal stakeholders (e.g.; sales, store operations, planning, and finance); establishing and maintaining effective relationships with vendor community
        
      • Build confidence within your team by empowering them with the support, skills, resources, and autonomy needed to excel in their roles
        
      • Well-developed associate relations skills; proven team builder with a track record of identifying and growing talent. Adept at providing effective feedback
        
      • Create an environment where communication flows in a clear and straightforward manner, and all team members freely contribute ideas and feedback.What You'll Bring to the Table
        
        • Bachelor s degree in business, logistics, finance, or industrial engineering or equivalent experience
          
        • At least 3 years DC general management experience in high volume, big box environment required; 10 years experience preferred
          
        • Experience in an Omni-Channel Distribution environment processing Wholesale, Retail and E-Commerce orders is highly desirable
          
        • Warehouse management / network systems experience required (Manhattan Associates is a plus).
          
        • Must be detail oriented, extremely organized and can take initiative while maintaining operational excellence within the center
          
        • Must have the ability to multi-task, work well under pressure, and thrive in a fast-paced environment
          
        • Strong people skills and the ability to build positive relationships with operations personnel and other key partners
          
        • Experience with continuous improvement and process improvement methods
          
        • Excellent PC skills including Word, Excel, PowerPoint and Outlook
          
        • Strong written and verbal communication skillsThe Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.???
          All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.