JOB SCOPE:
Responsible for maintaining the safety of all guests and employees. Responsible for protecting guests, employees, hotel and building property. Performs other duties as assigned.
JOB FUNCTIONS:
Patrolling

• Respond to all requests for assistance by guest or employees
• Patrol assigned areas throughout the hotel (e.g. lobby, guest room, floors, back of the house, etc.) and other areas of building/property
• Check functioning of door locks, room safes, fire extinguishers, and other safety/security equipment
• Investigates allegations of guest(s), non-guest(s) property and employee losses, theft, injury or complaints/incidents
• Handle special projects and safety investigations
• Pick up/retrieve overnight menus and bring to Room Service
• Lock interrogations and report findings

• Calls and responds to 2-way radio communication.
• Calls for emergency services i.e., police, ambulance, etc.
• Administers preliminary first aid/CPR/AED
• Responds to fire alarms.
• Acts as a member of Hotel's Fire Brigade

• Log incidents/accidents using Security computer system.
• Compose and enter incident report (i.e. theft. losses, complaints, incidents etc.) and submit to Security Supervisor for approval.
• Conduct investigations into guest/employee complaint(s)/incident(s)
• Maintain all essential logs.
• Communicate all issues to the Director of Security and Security Supervisor.
• Adhere to strict confidentiality guidelines regarding internal and external investigations
• Receive sick calls, log into book and notify respective departments
• Respond/report to guest claims of property damage relating to guest parking/garage.
• Issue parking tickets to eligible staff
• Providing a Safe Workplace
• Prevent/control unruly and unauthorized persons: report trespassers, request Supervisor support.
• Detect and apprehend violators
• Monitor CCTV alarm, dispatch, security personnel, screen visitors and maintain key control while in control room
• Monitor elevator on CCTV
• Review camera recording to address issues that may have arisen
• Witness/initial all items place into Security drop safe
• Check employee packages and handbags when exiting building.
• Communicate all issues to shift Security Supervisor and Director of Security in a timely manner
• Maintain communication in cases of elevator entrapment
• Assist in conducting monthly, weekly, inspections and drills
• Follow up with guests on any incident and accident reports
• Provide security for VIP arrival/departure
• Escort employees to subway or other transportation in cases of domestic violence notification, problems with co-workers/etc
• Cash escorts
• Run elevator escorts
• Set up lobby/elevator stanchion/signs
• Provide banquet security upon client request
• Open garage doors for outside vendors to bring materials/delivery inside
• Verify and log outside vendors
• Monitor and provide vendors/contractors, visitors with appropriate badges
• Monitor overflow luggage when warranted
• Operate handicap lift in respective areas
• Escort terminated/suspended employees to locker and/or exit door
• Secure ID, bank key etc. if necessary
• Locker room checks as requested.

• Prepare package/label lost and found for shipping.
• Log and secure lost and found items. May follow up with guest to provide status.
• Clean out Lost and found area.
• Distribute items (if applicable) when expiration date occurs.
• Conduct investigation of hotel employees regarding guest lost/found (when warranted)

• 3 - 5 years' experience in Hotel or High Rise buildings
• CPR/AED Certification
• First Aid Certification
• Fire Life Safety Director's Certificate of Fitness issued by the Fire Department of New York
• NYS Security Guard License
• Guest service orientation

• TIPS trained.
• Experience at a Luxury brand/property working in high-end brands where standards and expectations from guests are high.
• Appearance: posture, self-presentation, image; setting a standard of presence and respect for peers, co-workers and guests