About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $26.25 - $30.75 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to provide direction to the department in accordance with established systems and procedures. This includes ensuring the timely and accurate completion of department work, supervising, training and evaluation of direct reports.

Essential Functions

Oversee the intake, review, and completion of ACH Reg E and Zelle disputes, ensure recovery of lost funds for Commerce, and ensure all processes follow Reg E standards

Manage department audits and ensure all SOX controls are being met

Serve as an escalation point to assist with complex questions, concerns or research

Communicate customer issues with Operations team and devise ways of improving the customer experience, including resolving problems and complaints

Responsible for ensuring coverage for the department, and/or assisting staff when needed

Perform all necessary management functions, including hiring, evaluations and monthly/annual reporting

Oversee department workflow and effectively communicate decisions, priorities and relevant information to team members

Provide guidance to team members on departmental projects/issues, coach and develop training plans, lead development conversations and answer day-to-day questions for team members

Perform other duties as assigned

Knowledge Skills & Abilities Required

Strong knowledge business and management principles, including knowledge of best practices

Strong critical thinking skills with the ability to apply discretion and sound judgement to solve problems efficiently and effectively

Ability to drive results and balance management of organizational risk and meeting goals of the business

Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork

Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

Associates degree or equivalent combination of education and experience, required. Bachelors degree preferred

3+ years customer service and bank operations experience required

1+ years of leadership experience required

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Supervisor, Disputes – Bank Operations job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $26.25 to $30.75 hourly.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 922 Walnut, Kansas City, Missouri 64106

Time Type:

Full time