Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Cybersecurity Analyst to work in Fidelity’s Cybersecurity business unit in Merrimack, NH.

Are you energized by assisting our associate workforce in adopting Fidelity’s policies and procedures? Are you interested in demystifying access for our associates? If you’re motivated to overcome obstacles and get to “yes”, then this Entitlement Enrichment role is the job for you!

Enterprise Cybersecurity provides worldwide cybersecurity protection, technology, and support to all businesses under the Fidelity Investments umbrella. As an ambassador between Enterprise Cybersecurity and the business, this consultant provides advanced knowledge of business and technical aspects of cybersecurity and demonstrates analytical abilities to move and promote our practice to a best-in-class organization.

The Expertise You Have
Undergraduate degree or equivalent work experience
3 years information security, fraud, risk, or related technology subject area combined with one year of customer service experience.
Demonstrate excellent communication skills, with a keen ability to influence others
Have an inquisitive nature and look past the stated need to get to the root of an issue
Strong to deep understanding of access and entitlement management technologies preferred
The Skills You Bring
Cybersecurity Competence – Wide understanding of the cybersecurity product areas, policies and the application of concepts to the business unit. Correlate programs and business initiatives to Cybersecurity product lines and products to implement the best cybersecurity controls available. Solid grasp of cyber risk management principles, how it affects our partners and applying appropriate mitigation strategies effectively.
Communication– Proficient with clear communication, strong interpersonal skills, with the ability to identify change and opportunity with a positive attitude and determined action.
Organizational Awareness – General knowledge of Fidelity’s overall purpose, with ability to quickly learn about our supported business and technology organizations, and Cybersecurity as well as the internal hierarchical and management structure within the organization and Fidelity's competitive position.
Team Approach – Contributes to building a strong ISO support team through deep communication, trust, collaboration, peer-to-peer mentoring, and recognition
Ability to solve and work on enrichment issues that prevent associates from completing enrichment activities
Collaboration – Ability to work across teams and organizations to achieve a common goal
Creates and maintains complex documentation for reference by external teams and stakeholders including FAQs and training materials
Strong organizational skills and ability to prioritize decisions in a fast-paced environment
Good analytical skills, attention to detail with independent decision-making capability
Ability to perform under pressure and working in sync with the larger team
The Value You Deliver
You serve as an Entitlement Enrichment consultant and assist the business with applying the required field in the Entitlement Standard to their entitlements
Ability to manage a queue of business entitlements and meet monthly target metrics
Collaborate across multiple squads and functions
Coordinate with business partners to complete enrichment
Identify issues that prevent the organization in completing enrichment, raise them appropriately and collaborate with product area to fix those issues
Document resolutions to enhance FAQ materials and internal support guides
You will contribute to the organizational vision in a constantly changing environment by applying technical knowledge, analyzing problems, and calculating risks.
Proactive problem solving to propose solutions based on understanding of product needs and priorities
Dynamic Working

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com
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We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.

Information about Fidelity Investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com
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Fidelity’s hybrid working model
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blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.