Join a dynamic team as a Network Surveillance Engineer, where you will play a crucial role in supporting a 24/7 Network Operations Center. This position offers an exciting opportunity to work with cutting-edge technology in a fast-paced environment.

Responsibilities

• Monitor the RAN Network and create initial troubleshooting for 5G cell site incident tickets.
• Log incidents and assess their impact using the Service Now ticketing tool.
• Conduct site monitoring and health checks following maintenance activities.
• Oversee the incident management process and collaborate with team members to resolve issues.
• Assist in prioritizing incidents based on urgency and business impact.
• Manage outages and emergencies while adhering to agreed KPIs and SLAs.
• Collaborate across multiple functions to drive resolutions for customer complaints.
• Maintain detailed documentation of trouble tickets and troubleshooting processes.
• Ensure optimal levels of open incident backlog and maintain national level availability.

Skills

• Bachelor's or Master's degree or equivalent experience.
• 3-5 years of telecom/wireless experience, particularly in a NOC environment.
• Strong knowledge of 4G/5G functional components and troubleshooting methodologies.
• Ability to organize and prioritize tasks effectively in a dynamic environment.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills and the ability to build relationships internally and externally.

Preferred Skills

• Experience with RAN EMS’s and observability tools.
• Familiarity with incident management processes and ticketing systems.
• Proficiency in managing complex technical issues and escalations.
• Enthusiasm for learning new technologies and approaches.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered. We encourage candidates from all backgrounds to apply and contribute to our innovative culture.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $25 - $57 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location. 

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.