What's the opportunity?

Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. Our mission is to empower Intercom employees with compelling experiences, deep knowledge, and essential career development skills that drive meaningful engagement and long-term success.

As a Senior Sales Enablement Manager, Employee Experience Enablement, based in San Francisco, CA, you will be responsible for designing and delivering our global onboarding and career progression programs. You’ll collaborate closely with leadership across our GTM organization and HR business partners to create a holistic employee experience that drives growth from onboarding through career development. This role will include building strategic programs that support onboarding, leadership development, and performance management, ensuring employees have the right resources and support at every stage of their career journey.

We currently operate in a hybrid working model and we are hiring this role in our San Francisco or Chicago office.

What will I be doing?

Reporting to the Senior Director of Global Sales Enablement, you will own and drive Intercom’s employee experience enablement activities and programs globally. You’ll be responsible for:

Onboarding:

• Designing, executing, and facilitating comprehensive onboarding programs to help new hires ramp quickly and effectively into their roles.
• Coordinating onboarding schedules to ensure a seamless and engaging experience for all new hires.
• Creating and maintaining foundational resources, including playbooks, training materials, and toolkits, to support onboarding programs worldwide.

Leadership Development:

• Developing engaging leadership development programming that equips managers with the skills and confidence to lead high-performing teams.
• Partnering with HR business partners to build great performance management guidance, career ladders, and bridge programs that facilitate career growth and leadership development.
• Aligning global onboarding and employee experience priorities while focusing on content development that meets the unique needs of employees across regions.

Career Progression:

• Developing role-specific career progression tracks that support internal mobility, such as BDR to AE transitions or CSM to Manager pathways.
• Collaborating with Product Marketing, Sales Leadership, and HR to ensure all materials reflect current product positioning, messaging, and evolving career development strategies.
• Establishing processes to ensure core content is standardized and easily adaptable for regional use while maintaining a unified employee experience.
• Monitoring program feedback and effectiveness, refining materials to improve time-to-productivity, engagement, and career satisfaction.

What skills do I need?

• 6 -7+ years in a Sales Enablement, Learning & Development, HR, or a related role in a SaaS organization
• Experience in delivering training both in-person and remotely
• Experience in designing self-paced learning interventions
• The ability to work cross-functionally and with senior leadership
• Strong project management skills, with the ability to manage multiple priorities and deliver high-quality work on time
• An intuitive sense for taking complex or large bodies of information and delivering the right information at the right time
• Working knowledge of sales process, employee engagement strategies, and success criteria
• Analytical mindset with the ability to measure and report on the effectiveness of training and career programs
• Excellent communication (verbal, written, and presentation) and interpersonal skills; positive, flexible attitude
• Group facilitation skills; running workshops, role plays, and hands-on learning activities
• Ability and willingness to learn and develop new skills
• Highly organized, great attention to detail, and deadline-driven
• Successful experience in deal coaching and career coaching

Bonus skills & attributes

• Experience at a high growth SaaS company
• A background or certification in Command of the Message
• Experience using Salesforce.com, Outreach, 6Sense, Gong
• Worked in a globally distributed team

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $154,475 - $179,525. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).