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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: Atlanta, GA

Pay: $80,000-$100,000 + 10% Target Bonus

The Janitorial Program Manager will report directly to the Account Program Management Director. As a lead, you will have oversight of housekeeping vendor contracts for a specific site (airport, corporate headquarters, and/or other facilities) to ensure the vendor is cleaning facilities to meet client satisfaction. Program deliverables and activities will be aligned with the mission and goals of the organization.

Essential Duties and Responsibilities:

• Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of Janitorial services.
• Managing work order management software capabilities for program reporting.
• Detailed knowledge of site Managed Service Agreement (MSA), Scope of Work (SOW), and Key Performance Indicators (KPI).
• Regularly conduct audits on all services provided to ensure performance measures are being maintained.
• Leading daily, weekly, and monthly governance meetings focused on driving and reporting on Janitorial service performance.
• Meeting with stakeholders to ensure easy and transparent communication regarding program issues and decisions on services.
• Implementing and managing changes and interventions to ensure project goals are achieved.
• Producing accurate and timely reporting of program status throughout its life cycle.
• Analyzing program risks.
• Ensuring an adequate supply of consumables/materials and services for the proper operation of services through PO process support.

Measurable Objectives:

• Safety Compliance
• KPI Compliance
• Client Customer Satisfaction Survey
• Multiple Training Programs

Understanding of Environmental Health & Safety:

• OSHA, State, and Local Regulatory Compliance.
• HAZMAT (Hazardous Material) Compliance.
• Commodity Resource Management.
• Environmental Compliance Initiatives.
• ISO Compliance.
• Environmental Emergency Response.
• Ensure 100% Employee Safety Training Compliance.
• Perform Timely Safety Incident Reporting and Monitoring.
• Maintain “0” Recordable and Lost Work Day Case Injuries.
• Utilize Pre-Task Planning Methods Personnel Management.
• Coordinate Employee PTO/Vacation Scheduling and Coverage.

Skills and Qualifications Requirements:

• Maintain compliance with JLL’s policies and procedures.
• Provide day-to-day direction to our janitorial vendor, including updates on performance, coordinating activities, checking on quality and work progress.
• Develop and maintain good working relationships across all levels of the organization.
• Develop and maintain positive relationships with Delta Corporate Real Estate, Delta Operations, JLL, and janitorial vendor teams.

Physical Demands:

• Lift and move items up to 25 pounds each.
• Must be able to stand/walk for up to 10 hours.
• Walking in and around Industrial areas in facilities that can be over a mile in length.
• Ability to work in environments that may be noisy, dimly lit, unheated, or not air-conditioned.

Required Knowledge, Skills, and Abilities:

• 2+ years’ experience with Facility or Janitorial/Housekeeping Administration.
• Proven experience as a Program Manager or other managerial position.
• Outstanding leadership and organizational skills - collaborative style needed.
• Superior customer service skills and orientation.
• Excellent communication skills.
• Excellent problem-solving ability.
• Ability to maintain professionalism at all times under stressful situations.
• Ability to plan and manage work under time constraints.
• Ability to multitask and work without direct supervision.
• Proficient written, verbal, and people skills.
• Excellent knowledge of MS Office, Excel Spreadsheets, PowerPoint presentation creation, and administrative reporting.
• Working knowledge of program/work order management software. Experience with Corrigo and/or 4insite is a strong advantage.

Location: On-site – Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.

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