REMOTE ServiceNow Developer (HRSD/CSM) - Only on W2

Summary Of Responsibilities (not Comprehensive Of All Tasks)

• Acts as the HR Service Delivery ServiceNow specialist responsible for aiding in defect identifications and resolutions; and articulating regulatory and anticipated enhancements for implementation across the ServiceNow products suite, as well as ensuring ongoing functionality.
• Serves as part of a team of leading systems experts that are identified to reduce defects, increase efficiency, and move strategic initiatives and projects forward.
• Partners closely with the broader HRSD operational team, operations solution partners, and Business users to define business and document requirements, assess technology needs, and drive the continuous improvement of ServiceNow system features in line with a unified release strategy.
• Aids work stream in driving towards enhanced experience and functionality including, but not limited to: daily administration of requests for case management, portal virtual agent, knowledgebase, and user access.
• Collaborates with many teams including ITSM ServiceNow, networking, database, IT operations, and business operations to resolve complex escalations/issues involving multiple processes/systems.
• Assists with the implementation and coordination of business process changes, data accuracy audits and end-user training.
• Participates in HR projects as an integral part of a cross-functional team to support the delivery for HR Services.
• Works with HR partners and technology partners to rollout plans for deployment of new products and features, as well as coordinates and prioritizes system defect resolution and enhancements in support of the HR COEs.
• Supports the development and maintenance of product roadmaps and feature definitions.
• Assesses and presents business value, risks, and intent behind new products and features to stakeholders.
• Collects information, analyzes data and generates reports.
• Provides input in the configuration or modification of currently established processes and procedures to drive efficiency.

Seniority level

Entry level

Employment type

Contract

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting