This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$250,000.00/yr - $300,000.00/yr

Senior VP and Leadership role with a large, reputable, well recognized organization within the Insurance industry!

Excellent Benefits, competitive compensation package, and a leader in their industry!

A Bit About Us
We are growing exponentially and have been recognized as one of the top companies within our industry 3 years in a row! This is a highly visible Leadership position!

Why join us?

• Competitive Compensation and Benefits Package
• Stable, long term, stability
• Join a well established team who is invested in your growth and success
• Substantial growth in their business Nationwide
• Rewarding work and responsibilities

Job Details

The Senior VP, Operations will lead efforts in the critical area of account retention, carrier management and client service development. Working with the Business Unit President, Sales Executive(s), and Operational leaders, this role will drive commercial and personal lines product support, to ensure that we maintain a high level of client satisfaction. The person in this position will also lead and participate in key projects intended to improve efficiency, compliance, and effectiveness.

This senior role will also be counted on to observe and report on market or service challenges so that we best sculpt our overall service delivery.

Responsibilities

• Responsible for the review and revision of commercial and personal lines department procedures and workflows to keep pace with technology advancements, industry or market changes and/or E&O compliance related issues.
• Accountable for developing and analyzing the data/metrics of support service efforts including outstanding expirations, overdue activities, book revenue and/or other metrics.
• Steadily drives the improvement in product and service offerings to make our company more desirable to clients and prospects.
• Consistently hires, monitors, trains and develops exceptional account management and client service team members.
• Evaluates, manages, trains, coaches and counsels account management and client service staff.
• Facilitates training and cross training platforms.
• Works with operational teams and account management leadership to ensure account services processes are seamless.
• Develops and manages a standardized renewal process.
• Provides carrier partners with a primary contact for personal and commercial lines.
• Assists account management team with access to carrier partners, new vendors, or products.
• Leads the successful roll-out of the WorkSmart software in AMS.
• Leads the monthly business review meetings with key sales, operational and financial leadership.
• Other duties and special projects as assigned.

Skills

• In-depth understanding of all aspects of commercial and personal lines coverage.
• Excellent analytical and mathematical skills.
• Excellent PowerPoint and presentation skills.
• Outstanding interpersonal and communications skills.
• Advanced skills in Microsoft Office.
• Strong knowledge of insurance markets, products, services, and underwriting procedures.
• Demonstrated experience in team leadership.

Competencies

• Goal oriented, has a strategic mindset.
• Self-motivated with a high level of drive, energy, persistence and initiative.
• Ability to effectively engage and influence a variety of audiences.
• Demonstrated and established leader and team member.
• Tenacious and proficient at developing long term relationships.
• Ability to prioritize and handle multiple tasks in a demanding work environment.
• Willingness to adhere to all principles of confidentiality.
• Must value operating in a collaborative work environment.

Education And Qualifications

• College degree preferred or comparable work experience.
• 15+ years’ experience in the insurance industry with a focus on Operations, Client Retention and opportunities for New Business is required.
• CPCU, CISR, CIC, AIS, and/or AFIS, a plus.
• Demonstrated leadership and management experience in a client service environment.

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.