At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We are looking for a Service Delivery Manager to join our team. In this role, you will be part of a dedicated workforce in a global company that celebrates the skills you bring.

This is an on-site position at our facility in Valley Cottage, NY with travel to our other locations.

WHAT WE OFFER:

• Comprehensive Benefits Package
• Paid vacation, paid holidays, paid sick/personal time
• Tuition Reimbursement
• 401(k) with company match & Employee Stock Purchase Program
• EAP - Employee Assistance Program
• Bonus Potential

RESPONSIBILITIES:

• Oversees day-to-day operations of Imaging and Mail teams, including planning, documenting, and execution of targeted timelines, as well as addressing challenges to drive business in a positive direction as needed.
• Leads internal team calls with the operations teams.
• Knowledge of vendor management is a huge plus, as will serve as subject matter expertise support for solution engineering and ongoing process improvement.
• Provide necessary support and feedback to the Client and Vendor Program Manager regarding operational updates, SLAs, timelines, questions, or concerns from an Operations perspective.
• Accountable for the quality and timely delivery of contractual items, ensuring that all required resources, including labor, service standards, computer time, supplies, and facilities are available for program operations.
• Develops project plans and utilizes reporting tools to measure quality, security, timelines, and compliance with program requirements, while recommending workflow solutions.
• Identifies challenges along with troubleshooting through operational issues as they arise while escalating to the Director or appropriate team.

QUALIFICATIONS:

• 7+ years of experience in Operations or Facilities Management.
• 5+ years of experience in Financial Planning.
• Knowledge - Financial Forecasting; Labor Requirements; Financial Impact Reporting; Multiple Facilities Management - Reporting, Training, and Leadership; Revenue Loss Impacts and Improvement Planning.
• Skills - Strong Interpersonal and Communication Skills; Leadership; Self-Discipline; Team Development; Excellent Organization; Time Management; and Ability to Effectively Implement Processes and Changes as Needed.
• Willingness to Travel to Multiple Facilities for Oversight and Management.

Reasonably expected salary range: $104,800.00 - $139,700.00

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by