Pre-Sales Engineer

Location: Dallas, TX, US, 75201

Work Arrangement: Remote

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Role:

We're seeking a highly motivated Pre-Sales Engineer to join our team and provide technical and sales expertise to our customers in the Southwest & Midwest United States. You'll play a key role in the entire sales cycle, from identifying customer needs to implementation and training. This is a fast-paced and rewarding opportunity for someone who thrives in a collaborative environment and enjoys tackling complex technical challenges.

Job Responsibilities:

• Partner with sales team to identify and qualify new opportunities for M-I applications and solutions.
• Conduct customer visits and pre-sales assessments to understand current systems and recommend improvements.
• Design, document, and present complex application solutions tailored to specific customer needs.
• Provide technical support and troubleshooting for customers throughout the implementation process.
• Collaborate with developers and project managers to ensure successful project execution.
• Lead complex installations and support Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and customer training.
• Continuously learn and stay up-to-date on new technologies and industry best practices.
• Contribute to the development of M-I employee skills and knowledge.
• Provide support for new product releases and Voice of Customer (VOC) initiatives.

Job Requirements:

• 5+ years of experience in technical support or a related field, with a proven track record of success.
• Demonstrated expertise in electrical, electronic, pneumatic, hydraulic, and mechanical systems.
• Strong understanding of discrete wiring, networking, and software implementation.
• Excellent communication, interpersonal, and time management skills.
• Ability to learn and implement industrial communication protocols (e.g., NGPCL).
• Willingness to travel extensively throughout the Southwest & Midwest United States (daily and overnight trips possible).

You may be the right candidate if you are aligned to our values and culture:

• Winning through customers.
• High ethical standards, openness and trust.
• Expectations for results.
• Respect and value people.

If you believe you match our values and have the experience we’re looking for, apply! We can’t wait to hear from you!