Job Description:

Do you want to work for an innovative company that’s providing manufacturing solutions to some of the world’s largest companies? Here’s your chance! Discflo’s patented pump products are used in almost every global industry, such as oil & gas, wastewater, food & beverage, and pharmaceuticals. We’re looking for a highly motivated, dedicated, and passionate application engineer to help Discflo’s sales team achieve their initiatives. With the right attitude, this role has many opportunities for advancement, and the right candidate could quickly move up from this position.

Our Sales Application Engineers are pivotal in driving and managing the technology evaluation stage of our sales process. As a key technical advisor and product advocate, you will play a critical role in ensuring customer satisfaction throughout the sales journey.

If you're passionate about engineering and have a customer-first attitude, then Discflo is the perfect place for you.

ESSENTIAL FUNCTIONS:

• Develop and maintain professional relationships with engineers and end-users.
• Serve as a bridge between customers and Discflo’s sales engineers, customer service, and manufacturing.
• Correctly identify and document customer requirements to ensure a smooth sales process.
• Provide answers to sales inquiries through prompt and precise responses.
• Prepare quotations and bid documents.
• Maintain high-level product knowledge and application standards.
• Address technical elements of RFIs/RFPs to ensure proper product selection/quotation.
• Maintain accurate records in company-approved databases.
• Resolve customer issues in alignment with company values.
• Provide Management Team with regular updates on ongoing and future projects.
• Share product, service, or equipment technical and engineering information with team members as needed to successfully close sales & provide quality products to customers.
• Drive customer acceptance through effective cost reductions and operation improvements.
• Contribute to team goals and deliver consistent results.
• Establish the primary technical relationship with customers.
• Support the marketing team in implementing targeted market programs and securing new business.
• Assure thorough and rigorous customer technical training to help minimize installation and operational concerns and ensure high-level customer satisfaction.

MINIMUM QUALIFICATION REQUIREMENTS:

EDUCATION: Bachelor’s degree in Mechanical Engineering and/or five to ten years related experience, required.

EXPERIENCE: Five to ten years related experience is required. An engineering degree is desired, but a degree in another related field is acceptable. More important is good mechanical aptitude, common sense, and above-average telephone communication skills. Organizational and follow-up skills are a must. Above all, a strong customer service attitude and willingness to go above and beyond is an absolute necessity.

• Inside or territory sales experience selling mechanical equipment, instrumentation, or related process equipment.
• Customer-driven with a strong work ethic.
• Excellent written and verbal communication skills.
• Ability to prioritize and multi-task daily.
• Knowledge of and ability to read & understand mechanical schematics/drawings and specifications.
• Strong attention to detail while maintaining consistent workflow.
• Prior experience with pumps and systems is strongly preferred.

Skills:

• Customer-driven with a strong work ethic.
• Excellent written and verbal communication.
• Ability to prioritize and multi-task daily.
• Knowledge in reading mechanical schematics/drawings and specifications.
• Strong attention to detail.
• Strong customer service attitude and the ability to go beyond for client satisfaction.

PHYSICAL REQUIREMENTS:

Ability to communicate in both oral and written form, ability to see and hear other personnel and/or objects, ability to travel within and outside the facility, capability of using a multiline telephone system and a computer keyboard. The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer or other devices.