We are seeking a motivated and energetic individual committed to ensuring the seamless implementation of LANDAUER services. The Implementation Specialist will engage with internal cross-functional teams and clients via email to ensure a successful account and service setup.

Key Responsibilities

• Learn and understand all standard work associated with implementing LANDAUER services.
• Coordinate with cross-functional teams to ensure timely and successful implementation of account setups.
• Configure software systems to align with client requirements and specifications.
• Provide comprehensive training sessions for clients and end-users to ensure proper usage and adoption of the systems.
• Create and distribute user manuals, training materials, and documentation.

Qualifications

• Educational Background: Possess an associate's, bachelor's degree, or equivalent work experience to effectively support and understand customer needs.
• Analytical Skills: Demonstrate strong analytical and problem-solving abilities to quickly address and resolve customer issues.
• Customer Interaction: Exhibit courtesy, patience, and engagement when communicating with customers over the phone to foster a positive experience.
• Technical Proficiency: Show proficiency in learning and applying new computer technology to enhance customer interactions and service efficiency.
• Adaptability: Be adaptable and flexible to meet the evolving requirements of customers and the team, ensuring responsive and personalized service.
• Attention to Detail: Apply meticulous attention to detail and organizational skills to manage customer information and interactions accurately.
• Product Knowledge: Be capable and willing to acquire thorough technical knowledge of all product lines, reporting systems, manufacturing processes, and laboratory functions to better assist customers.
• Communication: Excellent verbal and written communication skills.
• Project Management: Demonstrate experience in managing multiple projects simultaneously, with excellent coordination and organizational skills, keeping customers well-informed of progress.
• Software Proficiency: Have experience with various software programs (e.g., Microsoft Word, Excel, Outlook, Internet browsers) to streamline customer service tasks.