Small Group Benefits Account Manager (Bilingual)

Job Summary

Are you seeking a dynamic and rewarding opportunity within the insurance industry, where your skills can make a real impact? If so, a growing independent agency has an opening for a Small Group Benefits Account Manager. In this position, you will play a pivotal role in managing client relationships and providing top-tier client service. Note: Bilingual fluency in both English & Spanish is required.

Responsibilities

• Provide A-Z servicing for a book of business, ensuring client satisfaction and retention.
• Build and maintain strong client relationships, serving as the main client contact for various needs.
• Collaborate with team members to manage client relationships and service activities.
• Provide consistent, accurate, and timely communication to clients through various means, including calls, meetings, and written correspondence.
• Assist clients in understanding insurance policies, coverages, and compliance responsibilities.
• Resolve client issues, including claims, billing, and coverage questions.
• Responsible for conducting open enrollment meetings.
• Work with clients to design and implement employee benefit programs.
• Conduct needs analysis, strategy calls, and enrollment meetings.
• Review client needs, recommend suitable approaches, and help implement benefit program strategies.
• Model employee benefits contributions to align with client objectives.
• Assist in reducing costs while offering competitive benefits options.
• Manage the renewal process, including re-marketing if necessary.
• Coordinate the Request for Proposal (RFP) process on behalf of clients.
• Prepare and present renewal proposals.
• Obtain carrier approval and ensure compliance with government agencies.
• Attend training sessions and educational workshops to maintain required licenses and stay updated on industry trends and compliance issues.
• Build and maintain relationships with insurance carriers and vendors.
• Participate in insurance company and vendor meetings to stay informed about industry developments.
• Review contracts, amendments, and SPDs for accuracy and coverage.
• Maintain accurate client files, documenting all interactions and communications.
• Prepare and deliver various client communications, including proposals, reports, spreadsheets, and presentations.
• Stay current on changes in legislation impacting employee benefit programs.
• Communicate legislative changes to clients and ensure compliance with federal, state, and local laws.
• Act as an advocate for clients on issues related to employee claims and carrier relations.
• Always conduct business with the highest level of confidentiality.

Qualifications/Requirements

• Excellent presentation, verbal, and written communication skills.
• Solid knowledge of group health and welfare benefit plan coverage.
• Understanding of current legislation, rules, laws, and regulations related to insurance and benefits.
• Thorough knowledge of insurance products and coverage, as well as health and ancillary products.
• Solid knowledge of insurance plans, underwriting principles, selection, pricing, rating, and premium calculation.
• Knowledge of rating procedures, coverage, and industry operations to manage and maintain accounts.
• Ability to work with clients at a strategic level.
• Strong organizational skills and attention to detail.
• Holds an active Life and Health (L&H) Insurance License.
• Preferred Agency Management System Experience: Ease/Employee Navigator
• 3+ years of relevant insurance industry experience preferred.
• Willingness and ability to travel to client sites for enrollment meetings - required.
• Bilingual fluency in English & Spanish - required.
• Holds at least one professional designation or has comparable job experience.
• Above average computer skills with the capacity to master essential software programs.

Compensation Package

• Excellent opportunities for professional growth and advancement.
• Competitive compensation: Between $70k-$80k (based on experience).
• Paid time off and company holidays.
• Comprehensive benefits package, including health, dental, vision, 401(k), and more.
• Remote work schedule + local travel for enrollment meetings.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Business Development, and Finance

Industries

Banking, Financial Services, and Insurance