At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Sr ServiceNow IRM Engineer works with a team of other ServiceNow engineers, program managers, and developers to design, implement, and deploy IRM solution which meet customer's requirements, scales easily, removes the limitations of traditional IRM & GRC solutions, and supports deployment in highly available environments. The Sr ServiceNow IRM Engineer actively participates in architecture and design of various ServiceNow components focused on creating applications that leverage modules such as CMDB, ITSM, LSD, and integrations with other platforms and technologies. They work on technical assignments that are difficult, requiring judgment in resolving issues or in making recommendations. They determine methods and procedures on new assignments and work on assignments requiring considerable judgment and initiative. They normally receive little instruction on daily work, and only require general instructions on newly introduced assignments.

Job Responsibilities :

Technical Engineering Services

• Drives engineering projects by developing software solutions; conducting tests and inspections; preparing reports and calculations.
• Expected to independently develop a full ServiceNow application. Understands the building blocks, interactions, dependencies, and tools required to complete the development work. Independent study of current technology is expected. Interact with other engineers to define system requirement and/or necessary requirements for automation.

Innovation

• Contributes to designs to implement new ideas which utilize new frameworks to improve an existing or new system/process/service.
• Review existing designs and processes to highlight more efficient ways to complete existing workload more effectively through industry perspectives.
• Hunger to learn and passion to introduce new concepts, pilot emerging technologies to existing / new solutions.
• Feasibility analysis of new technologies, products, features, and services.

Technical Leadership

• Collaborates with technical teams and utilizes system expertise to deliver technical solutions.
• Continuously learns and teaches others existing and new technologies.
• Contributes to the development of others through mentoring or in house workshops and learning sessions.

Leverage Experience

• Understands and can apply new industry perspectives to our existing business model.
• Seeks opportunities to improve designs, processes, or product by reducing cost, improving efficiency, or quality.
• Proactively contributes during brainstorming sessions.

Technical Writing

• Writes basic documentation on how technology works. Creates clear documentation for configuration changes, new code and systems used.
• Documenting systems designs, presentations, and business requirements for consumption and consideration at the manager level.

Education :

• Bachelor's Degree Computer Science or Engineering (Required)

Work Experience :

• 4-7 years ServiceNow hands on experience. (Required)

Knowledge, Skills and Abilities :

• Communication (Required)
• Customer Service (Required)
• Analytics (Required)
• Technical Writing (Required)

#LI-Corporate

#LI-Hybrid

• At least 18 years of age
• Legally authorized to work in the United States

Base Pay Range: $113,600 - $205,000
Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.