Job Description

• Dispatch technical staff to service calls.
• Develop and implement management procedures that will increase profitability while maintaining a high level of customer satisfaction.
• Administer and maintain NowCare agreements.
• Create a harmonious and team-oriented environment through communication and involvement with all members of the Technical Services team and fair and equitable distribution of workload among staff.
• Recruit, train, and maintain an adequate service staff to accommodate workload while reducing the amount of overtime hours being used.
• Track Service Technical staff goals to ensure they all are met by the next review period.
• Ability to solve problems quickly.
• Meet with clients to ensure we are providing them with the best service.
• Use Talent LMS to ensure the technicians are keeping up with their training.
• Maintain warehouse and ensure parts inventory is properly managed.
• Manage the on-call system and ensure after-hours service is covered by branch techs.
• Perform the quarterly inventory counts.
• Provide annual performance appraisals for the technical staff.